Customer Retention Supervisor - Remote, Work from Home
Globe Life Inc.

McKinney, Texas

Posted in Insurance


This job has expired.

Job Info


The Customer Retention Supervisor will supervise a team of Customer Retention Call Center Representatives; appraise work performance, monitor, and assist reps in all daily phone and follow-up duties; record and track production levels and standards of each rep. The Customer Retention Supervisor will be responsible for handling difficult or escalated calls. They will act as a liaison between Customer Service and other departments for customer complaint resolution. Motivate and maintain a positive atmosphere for the reps. Communicate and analyze the progress of programs and problems or concerns with the management team and assist with developing procedures and guidelines for the department.


This job has expired.

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