Customer Service Coordinator - Jimmy John's
Inspire Brands

Champaign, Illinois

Posted in Retail


This job has expired.

Job Info


Serving as a Brand Ambassador for Jimmy John's, this opportunity processes customer feedback by telephone, internet web form, and correspondence from customers. Entering and maintaining database records of customer profiles and status reports you will serve as liaison for customers with store franchisees and franchisee crew members. Strong ability to maintain knowledge of company products and customer service processes will lead you to be successful in this role.


RESPONSIBILITIES

  • Serve as trusted advisor to the Jimmy John's guest
  • Manage customer inquiries via email and phone systems, ensuring timely responses
  • Track all data and information-gathering, and transcribes into digital systems
  • Lead as a brand Ambassador with expert knowledge on the organization's products and services

EDUCATION QUALIFICATIONS

  • High School Diploma required
  • 2+ years' experience in previous customer service facing role preferred

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Strong oral and written communication skills
  • Proven customer/client orientation
  • Ability to act swiftly in resolving problems


Calling all Rockstars. At Jimmy John's, we make kick a$$ sandwiches and we make 'em freaky fast. If you're a go-getter, a hustler, or an ordinary person who does extraordinary things, working at Jimmy John's will be your jam. Sound like you? Yeah, we thought so. Answer the call, Rockstar.

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.


This job has expired.

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