Job Description
The CSR performs a variety of duties, including order verification and order entry. Be a customer liaison, responsible for promoting and maintaining positive customer relations. Responds to customer inquiries, regarding order and repair status; as well as, price and delivery inquiries. May interact with other departments to ensure delivery schedule. Examines warranty claims, handles customer returns and exchanges. This position requires the ability to follow company policies and procedures. Excellent written and verbal skills are essential. This is an entry level professional sales support role. This position has a significant impact on every dimension of the business. The level of customer service to external, as well as internal customers affects the overall image of Kollmorgen and Altra. Exceptional performance will positively impact quality, delivery, and cost; as well as, help foster customer growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Along with those identified below, other duties may be assigned.
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