About Us:
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
University Health Services is a multi-specialty outpatient clinic. We are looking for people who are passionate about providing a welcoming experience for our patients (customers). The Customer Service Representative (CSR) is responsible for all aspects of the patient intake and registration process. This includes, but is not limited to: greeting customers, confirming demographic details, verifying insurance eligibility, and managing appointments.
The CSR represents the first and last impression of Health Services for each of our customers. To be successful in this role, you must be positive, friendly, be able to multi-task, and memorize multiple scheduling processes.
Job Summary/Basic Function:
To conduct in-depth interviews and use specialized knowledge to provide complicated technical information and services to customers; perform related work.
Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:
60% of the time the Customer Service Representative 2 must:
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