Customer Service Representative 3
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Representative 3 in Tempe, AZ.Responsibilities:

• Maintains relationships with clients by investigating and resolving wide-ranging client inquires and operational problems for assigned corporate clients
• Acts as a primary contact for -assigned customers- for depository and cash management products services and Credit Services
• Performs re-pricing responsibilities for loans tied to variable rates
• Provides support with new account openings, documentation, maintenance, ordering supplies, update customer profile, complete various forms to link the accounts to existing products and services
• Provides credit servicing support including: client credit availability, re-pricings, advances, and paydowns
• Handles routine technical or service issues as appropriate to maintain service level agreements

REQUIREMENTS:

• Detailed knowledge of branch depository and account maintenance functions
• Detailed knowledge and understanding of technical, PC-based cash management products
• Detailed knowledge on back office operational processes related to all cash management products and services preferable
• Detailed knowledge of treasury management products, wholesale operations, credit servicing and documentation is required
• Experience servicing high-value relationships or corporate relationships a plus
• General knowledge of credit servicing and understanding of Credit Request Memorandum and agreement
• Research and analysis experience
• Interpersonal skills
• Customer service experience
• Verbal communication skills
• Desktop PC applications use

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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