Customer Service Representative
BC Forward

Job Info

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Customer Service Representative
BCforward is currently seeking highly motivated Customer Service Representative at Milwaukee ,Wisconsin, 53208....!!

Position Title : Customer Service RepresentativeExpected Contract length : 03+ Months with possibility of extension or Permanent (depends on your client needs and your performance in the contract)Location : Milwaukee ,Wisconsin, 53208
PURPOSE OF POSITION:

• The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.

RESPONSIBILITIES:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs.
• All other duties as assigned

HOURS

• Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM. Overtime may be required.

EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:

• High School diploma or GED
• A minimum of 1 year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS:

• Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 130847 when responding to this ad.

Recommended Skills

Customer Service

Data Entry

Communication

This job has expired.