Customer Service Representative
ECS Corporate Services

Gettysburg, Pennsylvania

Posted in Engineering


This job has expired.

Job Info


ECS is seeking a Customer Service Representative to work in our Gettysburg, PA office.

Job Description:
This is a position answering phones on behalf of the Federal Communications Commission (FCC). You will support the FCC in their Consumer and Governmental Affairs Bureau/Consumer Inquiries and Complaints Division.

The call center takes calls from consumers requesting information on FCC initiatives and provides information on how to file complaints about items the FCC regulates. If needed, the candidate will file the complaint online for the consumer. The position will also require using a call ticket system to document each call and email information requested from the consumer.

Required Skills:

  • US Citizen
  • Public Trust Clearance
  • High School Diploma
  • Ability to interpret and apply applicable rules, policies and procedures.
  • Ability to prepare written documents using correct punctuation, grammar, and spelling.
  • Ability to use personal computers and Microsoft Office computer software applications.
  • Must be able to deal with the public in a pleasant manner even in challenging situations.
Desired Skills:
  • Call center and/or customer service experience preferred.
  • Bi-lingual (English/Spanish).
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.


This job has expired.

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