Customer Service Representative
helenoftroy


Job Info


Join our Home and Outdoor team at Helen of Troy as our Customer Service Representative (hybrid work onsite and from home), and make an immediate impact on our trusted brands, including brands: OXO, Hydro Flask, Osprey . Together, we build innovative and useful products that elevate people's lives everywhere every day!

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

What you will be doing:

Working in a call center-like environment, our Representative will manage assigned retail accounts from order entry to delivery to the customer's dock. They will also review customer requirements, enter EDI or manual orders, communicate with the warehouse on requirements and shipping requirements, etc. They will also communicate fulfillment issues with the customer.

  • Processes all manual and EDI orders. Resolves any inventory, pricing, and/or quantity issues on the orders
  • Ensures that all of the accurate documentation is maintained for pricing audits and Sarbanes-Oxley documentation
  • Reviews ship dates and coordinates with the Warehouse to ensure that ship and arrival dates are met. Works with the Warehouse to understand costs with service requirements
  • Reviews and manages key performance indicators, i.e., report cards, cancellation reports, etc.
  • Coordinates make items between the Sales and Special Projects Departments to ensure that the company meets the customer's requested ship and delivery dates
  • Reviews out-of-stock items and communicates out-of-stock items to the Sales Representatives and customers
  • Reviews vendor routing guides with the Warehouse to ensure that we are in compliance with the customer's requirements


Skills needed to be successful in this role:
  • Strong oral and written communication skills
  • Good conflict management skills
  • Excellent problem-solving and analytical abilities
  • Excellent organizational, decision making and teamwork skills


Minimum Qualifications:
  • High school diploma or GED
  • 3+ years minimum experience with customer service
  • Strong PC skills including Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel
  • Authorized to work in the United States on a full-time basis


Preferred Qualifications:
  • Typing WPM 50 words per minute
  • 10 Key Touch 50 keys per minute
  • Call center experience


Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

#LI-AB1

#LI-Hybrid

For more information about Helen of Troy, visit www.helenoftroy.com . You can also find us on LinkedIn , Glassdoor , Facebook , Instagram and Twitter .

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Incorporated in1968,Helen of Troy has grown into a leadingglobal consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great.We collaborate internally and externally, always striving to provide the consumer-centricinnovation, operational excellence, scale, global reach, and stellar shared services tomake them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.


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