Customer Service Representative
Texas Capital Bank

Job Info

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Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital Bank was recently named the #1 most trusted bank in the country on Newsweek's inaugural list of America's Most Trusted Companies. For more information about joining our team, please visit us at www.texascapitalbank.com.

• Serve as the face of Texas Capital Bank to clients, as part of a high-functioning team to provide teller assistance and exceptional customer service
• Assist management with operational duties and responsibilities
• Serve as backup to Financial Services Rep during peak and heavy traffic times
• Effectively communicate with customers and make decisions within level of authority based on the best interest of the customer and bank
• Act as liaison to various internal business partners
• Abide by Texas Capital Bank policies, procedures, and regulatory compliance guidelines
• Understand bank products and services to offer needs-based solutions

• Excellent customer service skills, with a minimum two years' experience in customer service preferred
• Must be team oriented with a strong sense of ownership and accountability; ability and desire to solve problems
• Cash handling experience preferred
• Experience working in a branch and knowledge of banking products and services preferred
• Excellent communication skills, both verbal and written
• Strong attention to detail and understanding of risk processes and procedures preferred
• Ability to adapt and adjust to changing priorities in a fast-paced environment
• Proficient knowledge of PC (Microsoft Outlook, Word, Excel and Internet)
• Ability to lift 25+ pounds
• High School diploma or GED required

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