Customer Service Representative (HVAC industry) $50K-$60K
Roth Staffing Companies

Job Info

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Job Title: Customer Service Representative

Additional Info:

* Schedule: Monday-Friday, 8:00am-4:30pm

* Location: 100% in office for training in Plymouth - discuss flexibility after training

* Pay: $50K-$60K depending on experience level

Responsibilities:

* Working with existing customers in the Minnesota Market resolving customer issues, and providing ongoing services

* Join a team of 6-7 (of which 3 are in the Twin Cities)

* Determine what products would best suit each customer and create price quotes

* Present proposals to customers by set deadline

* Create and send submittals for customer review and approval

* Manage orders based on set timelines

* Keep organized quotation files (digital and/or physical)

* Participate in commercial sales meetings

* Give support to outside sales staff and others as required.

Requirements:

* 2-year associate degree in HVAC field or the equivalent work experience in an HVAC field including customer service, sales, distribution, manufacturing, or installation of HVAC equipment - preferred. Alternate requirement of 4-year bachelor's degree in a technical field may be considered.

* Able to read and understand blueprints and comprehend written specifications - preferred.

* Proficient in Microsoft Office systems, specifically Excel - required

* Customer service experience

* Ability to work well with others within a team environment.

* Proficiency in Microsoft Office and other commonly used software.

* Previous experience with ERP software Epicor Prophet 21, is advantageous but not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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