Customer Service Representative I
FBL Financial

Job Info

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Customer Service Rep I

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: You will be responsible for validating, balancing, and mailing of various checks to proper owner/members. These functions are preformed multiple times per day. Other key responsibilities will include:

• Deliver on our promise every day to protect livelihoods and futures. We do this through our value-based work, demonstrating service, integrity, leadership, teamwork, accountability and passion in all touch points with client members, employees, agents and vendors.
• Review of electronic and physical checks for accuracy and preparing them for mailing.
• Reviews loan, dividend, death claim and surrender checks for balancing against various registers before being mailed.
• Ensures items are moved thru workflow properly to the next queue after validation and mailing.
• Responsible for locating new addresses for checks that were mailed and returned.
• Responsible for overnight requests.
• Responsible for handling of Wealth Management checks to ensure proper mailing.
• Perform other job-related duties or special projects as assigned.

What It Takes to Join Our Team:

• High school diploma or equivalent plus one year of relevant experience required. Insurance or related services experience preferred.
• Associates degree preferred.
• Must have analytical and math skills.
• Must be proficient with use of computer software including Word and Excel; keyboard skills of 40-45 NWPM and develop proficiency in company administrative and workflow systems (Life Comm, NextGen, FAST, AWD).
• Oral and written communication skills as appropriate to this position.
• Ability to read, write, and speak the English language.
• Reasonably regular and predictable attendance.
• Progress towards industry education is expected (LOMA 280/281 & LOMA 290/291)

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options.We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and even an onsite medical clinic. Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!

Work Authorization/Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.

This job has expired.