Customer Service Representative Lead- $500.00 Hiring Bonus!
Kinedyne

Job Info

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RESPONSIBILITIES:

• Process customer orders in steps to include entering information into the computer system; confirming prices, shipping, and delivery dates; and printing, confirming, and filing orders.
• Review customer inquiries and use job knowledge to address situations to best meet the needs of the customer and the company.
• Record customer product orders via phone, email, and facsimile.
• Enter customer orders by securing customer number, matching correct Account Executive number, verifying correct pricing, and pricing codes, and adding special order comments and required line-item comments.
• Print Pick Lists following thorough verification of part numbers, quantities, and all other required information for faxed and verbal orders.
• Coordinate the return of products to include communication with carriers and issuing of credits.
• Maintain multi-facility order documentation and advises appropriate facility of critical order information and changes.
• Assist with departmental processes to verify tasks are completed as necessary.
• Communicate issues within department with Customer Service Manager.
• Assist Customer Service Manager with daily reporting functions.
• Attend meetings as needed when Customer Service Manager is unavailable.
• Assist with training new and current employees with processes, policies, and procedures.
• Work with interdepartmental personnel to ensure customer can be adequately serviced.
• Assist with tracking and reporting key operational metrics.
• Ensure safety, housekeeping, and organizational standards are met for the Department and for the facility.

Core Competencies:

• Customer Focus - Understanding who your customer is and their needs.
• Dealing with Ambiguity - Comfortable dealing with change and situations in which a clear answer has yet to be discovered.
• Drive for Results - Identifying key goals and using all available people and resources to get there.
• Priority Setting - Knowing what comes first.
• Interpersonal Savvy - Quickly acclimating to people and situations.
• Strategic Agility - Looking to the future and rising to meet it.

Other Competencies:

• Strong social skills including interpersonal, telephone, and email skills to successfully work and communicate with a variety of personalities and organizational levels.
• Must be able to maintain a professional, organized, and positive demeanor, even when dealing with difficult issues and challenging situations.
• Good communication and public speaking skills.
• Ability to think and operate on the fly, to assess situations, to weigh options, and to make sound business decisions.

KNOWLEDGE and SKILLS:

• Competent computer skills. Knowledge of the Windows operating environment. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to present and collaborate using Microsoft Teams.
• Proficiency in Microsoft AX is preferred. Able to navigate the AX system to enter orders, credit rebills, check inventory, etc.
• Able to operate printers, calculators, copy machines, fax machines, and a telephone headset.
• Excellent written and communication skills using the English language

EDUCATION:

• A high school diploma or equivalent is required.
• Post-high school education is preferred.

EXPERIENCE:

• At least two years of experience in Customer Service or in a Customer Call Center required.
• Leadership experience preferred.
• A combination of years of experience, advanced education, and function-specific training and experience may be considered in lieu of the minimum experience requirements.

 

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