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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Position Overview: Provide excellent customer service primarily by telephone to all PSA customers, members and group administrators. Assist with coverage-related questions by analyzing customer inquiries and determining steps for resolution. Primary job function is to answer telephone inquiries, but additional duties include assisting walk-in customers, sorting and responding to inquiries received by mail/email in a professional manner, processing claims, posting refunds, auditing accounts, completing stop payments, and assisting in other areas as needed.
Essential Responsibilities:
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