Customer Service Representatives
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client in Conshohocken, PA that is seeking Customer Service Representatives. In this role, the Customer Service Representative will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill.Essential Duties and Responsibilities:

• In this role, the Customer Service Representative will handle incoming calls from patients and attorneys to resolve problems and answer questions
• Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines
• Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers
• Work Patient Services' daily legal and patient correspondence
• Be familiar with necessary client information
• Correspond directly with the collection agency representatives as needed to resolve patient concerns
• Be familiar with and understand payor and state rules and regulations
• The Customer Service Representative will review Collection Status Change requests and correspond with patients regarding their collection status change
• Work internal projects
• Reads and abides by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company
• Customer Service Representative obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so

REQUIREMENTS:

• High School diploma or general education degree (GED) required
• One-year of experience in a Customer Service environment preferred or equivalent experience of education and experience
• Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively
• Familiarity and proficiency with the policies and procedures of the Patient Services department
• Knowledge of Medical Insurance terminology
• Strong attention to detail
• HIPPA requirements
• Organized, detail oriented with excellent follow through abilities
• Can handle and prioritize multiple tasks
• Reliable, team-oriented, pleasant with excellent interpersonal skills
• Excellent communication skills both on the telephone and personally
• Effective oral, written, and interpersonal communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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