Customer Service Scheduling Rep - Patient Scheduling Rep - Contingent 1st Shift
Mercy Health

Muskegon, Michigan

Posted in Medical and Nursing

Job Info

Employment Type:
Part time
Day Shift



Deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect for every individual. Foster an environment of participation, teamwork, and professional growth. Responsible for procedure scheduling utilizing the Pathways Healthcare Scheduling System (PHS), ensuring that accurate patient information is collected to facilitate the pre-registration process and providing quality service to physicians related to patient information and communication needs. Collaborate with multiple departments to best utilize equipment, staff and other resources while accommodating physician preference and patient needs, consistent with Mercy General Health Partner's values and missions.


  • Independently schedule procedures for Surgery, Endoscopy, Rehabilitation Services, Radiology and any subsequent departments added to PHS.
  • Collect and validate patient demographic information, including insurance type, to facilitate the pre-registration process.
  • Obtain pre-certification or authorization numbers if available from physician office.
  • Inform patient/physician offices of preparations for procedures scheduled, verbally and/or by printed itinerary.

  • High School graduate. Associate degree with medical certification preferred.
  • Medical Terminology classes or two years experience with Medical Terminology. Experience in an admin/clerical role in health care preferred.
  • Two years of Computer experience preferably in Windows (2000) environment.
  • Ability to work in a team environment.
  • Excellent customer service skills necessary to interact with patient/physicians to maintain and promote positive relationships.
  • Well developed verbal and written communication skills to portray a profession and customer image.
  • Ability to pass a training aptitude test.


This position is relief/per diem/contingent. Hours will be scheduled in advance as needed between the office hours on 1st shift. Occasional weekends and holidays will be required.

This position is not benefit eligible.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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