Department Coordinator, Cancer Center - Newton
Newton-Wellesley Hospital(NWH)

Job Info

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About Us

Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.

We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women's Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.

Our continued goal at Newton-Wellesley Medical Group is to meet our patients' (and their families'!) health care needs and build long-term relationships that provides them with exceptional care and service.

The Team

The Mass General Cancer Center at Newton-Wellesley Hospital (2014 Washington Street in Newton, MA) provides compassionate, expert cancer care and cancer treatment with a multi-disciplinary approach. Our team, comprised of clinicians and providers from various specialties, care for patients with the latest treatments, addressing both their physical and emotional needs. From a person's diagnosis, recovery, long-term, and follow-up care, we are committed to supporting our patients and their families while we help them maintain their quality of life.

To us, complete cancer care includes more than just treating disease. That's why we offer a full line of programs and services that address unique patient needs as they progress on their cancer journey. We stand by our patients throughout their cancer journey - ensuring that our patients feel confident that they are receiving the absolute best chance for their best outcome.

It is incredibly important to us that our staff members understand this and strive to provide the compassion and emotional support our patients need. Due to the nature of the clinic, we provide high-touch, ongoing care and support to our patients, so there is a unique opportunity to make meaningful connections with patients through continuity of care.

Schedule

We are seeking a full-time, 40-hour Department Coordinator to be onsite Monday through Friday from 8:00am to 5:00pm (shifts are staggered).

Role Overview

Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

• Leading up to the patient visit, Department Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Practice Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
• Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

This role presents the unique opportunity to work autonomously on daily tasks while also experiencing the comradery and support that comes with working alongside our highly collaborative team of 5 other Coordinators.

Qualifications
Qualifications

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Whether you are hoping to gain experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Practice Coordinator role is the opportunity for you!

• High school graduate or equivalent required
• Associate's degree preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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