Desktop Administrator
Innovative Defense Technologies

Job Info

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Description

Background Information:

Innovative Defense Technologies (IDT), provider of automated software testing, data analysis, and cybersecurity solutions for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Desktop Administrator to be based in our Arlington, VA office.

Overview:

We're looking for an IT desktop champion to provide internal support for employees and contractors. This position requires a mix of technical and high-level customer service skills. Passionate about technology and helping people. We support Servers, PCs, BYOD, printer, faxes, copiers, etc.

All applicants must be able to obtain/maintain an active U.S. Security Clearance.

Responsibilities Include:

• Provide Tier-1 IT help desk support for in-office and remote IDT employees
• Work close with IT team on the development and execution of an infrastructure technical strategy that helps lead the way for IDT business and technology products
• Work with vendor technical support as needed
• Install and Maintain Windows Desktop Environments
• Maintain the corporate golden desktop images
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of new employee on-boarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Install and Update desktop applications
• Troubleshoot and Repair end user desktop issues and escalate as needed
• Assist users and guest with connecting to Wireless Networks
• Other duties may be added and/or assigned as needed

Minimum Required Qualifications:

• 2 years+ experience working in a Windows environment
• Associates Degree in Information Technology or related field; Bachelors Degree preferred

Required Skills:

• Windows Desktop
• Experience with VOIP
• Conference Room Audio Visual Equipment (Polycom, Solstice)
• Understanding of cyber security
• Microsoft 365 applications, including MS Teams
• Strong sense of ownership and urgency
• Ability to travel up to 15%

Preferred Skills:

• Windows 10, Server 2016, and Microsoft 365
• Active Directory maintenance and Exchange 2016
• Mobile Device management in a BYOD environment.
• Microsoft SharePoint
• Experience with DUO Multi Factor Authentication

Competencies:

• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Excellent verbal and written communication skills
• Attention to detail with high level of accuracy and confidentiality
• Initiative, reliability, teamwork and customer service orientation
• Strong organization and planning skills

EEO Statement:

IDT is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other basis protected by federal, state, or local law.

This job has expired.