Desktop Support Analyst
Plymouth Rock Assurance

Job Info

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To deliver technical support service to all desktops and peripherals supported by the Plymouth Rock Information Technology group.

Essential Duties and Responsibilities:

• Troubleshoot day-to-day software or hardware problems with desktops and peripherals
• Provide installation and support of all supported software and hardware, including desktop configurations and printers.

• Schedule and support video conferencing
• Troubleshoot Microsoft Windows 7, 8, 8.1, 10 and future Windows releases of desktop versions.
• Troubleshoot & Support Apple/MAC, Android, and tablet products
• Support of C-Suite level executives
• Support users working remotely
• Maintain current inventory of computers
• Handle helpdesk support when requested
• Request purchase orders, validate purchase needs, and receive and process purchases
• Troubleshoot network connectivity problems for computers and printers
• Maintain a clean and presentable environment
• Provide project assistance

Qualifications and Education:

• Minimum Associate's degree (A.A./A.S.) from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Technical proficiency in hardware and systems software, as well as experience installing hardware and software
• Written verbal and communication skills with both technical and non-technical audiences
• Proficient with Microsoft Windows Operating systems 7 and above
• Desirable knowledge of Apple/MAC, Android, tablet, and other non-Windows devices
• Experience troubleshooting and supporting iCloud-related products such as Music and Photos
• Experience with residential and enterprise-class audio/video automation equipment including Control4, Logitech Harmony, Lutron lighting systems (RadioRA2), and others.
• Knowledge of residential and enterprise-class networking.
• Familiarity with supporting C-Suite level executives
• Knowledge of Office 365 a plus, including Exchange Online, OneDrive, and Sharepoint.
• Microsoft Active Directory
• Microsoft System Center Configuration Manager - experience with deployment of software and task sequences desirable
• Proficient with computer based hardware and peripherals - printers, drivers, network cards, video cards, sound cards, etc.
• Ability to work on special tasks assigned by management
• Knowledge of Easy Vista Service Desk a plus

Other:

• Location - Boston, MA
• Support hours are between 10:00am-6:00pm but could fluctuate between 7:00am-6:00pm on occasion.
• Occasional after hours and/or weekend work
• Must be able to lift and carry heavy equipment
• Must be willing and able to travel to other offices as requested (may include overnight stays on occasion).

This job has expired.