Description
The Desktop/End User Support Engineer 1 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Engineer 1 work assignments are often straightforward and of moderate complexity, and will be expected to work at a white-glove/C-Suite level of support when needed.
Responsibilities
The Desktop/End User Support Engineer 1 researches and resolves technical problems of moderate to difficult complexity, typically escalated from first line support teams. White-glove/C-Suite technical support will be required when called for. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Required Qualifications
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