Desktop/Technical Support - out of Irving!
Diversant

Job Info

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Desktop/Technical Support Analyst
Irving, TX - Onsite.
6 month Contract-to-Hire!
W2 ONLY!

Email me at Lwible@Diversant.com

This is a Tech Support analyst. Support all users with issues, software installs, Active Directory, Windows 10 and O365. Any MAC-OS is a plus but not required. Onsite position.

Technical Support Analyst needed to support and maintain all aspects of the service centers systems and employees. This will include but not be limited to face-to-face interaction with service center employees during business normal hours with an occasional after-hours requirement, hardware and software support tasks, configuration support of Windows operating systems. The successful candidate will display excellent customer service skill and quick decision-making to identify and resolve technical inquiries as well as perform various technical and support tasks as assigned.

Minimum Qualifications:

• Bachelor's Degree or equivalent
• Two plus years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environment
• Possess a passion for providing excellent customer service
• Confidence to interact with a wide range of people from clerical staff, network specialists, developers, senior management, and vendors
• Physical qualifications required to perform the job function to lift 25 lbs., sit for long periods of time,

Preferred Qualifications:

• Work as part of a team in a fast-pace environment supporting Service Center employees.
• Provide internal technical support, password resets / account unlocks.
• PC hardware and software installation, troubleshooting, break/fix, imaging.
• Manage ticket queues and priorities.
• Onboarding of new employees including new hardware deployment, initial end-user walkthrough.
• Offboarding requests including account deactivation and hardware collection.
• Phone support for end-users.
• Provide customer service, technical support and guidance to Service Center personnel where required.
• Monitor resolve or report violations of Company and I.T. policies primarily with regards to I.T. security, network and software standards.

Working Conditions:

• Office environment, with minimal travel required

Essential Job Functions:

• Knowledge of installing, configuring, monitoring and troubleshooting Windows desktops and Microsoft Office products including O365.
• Working knowledge of anti-virus, anti-spam applications.
• Experience working with help-desk ticketing systems.
• Eagerness and ability to learn other hardware and software as they become pertinent to the business needs.
• Excellent customer service skills required.
• Proficiency to read, write and communicate orally the English language, especially I.T. technical terms and concepts.
• Advanced math skills including: addition, subtraction, multiplication, division, percentages, ratio's, discounts/multipliers and probabilities.
• Ability to use Microsoft Word, Excel and Outlook.
• Competence to operate a personal computer, printers and external computer peripherals.
• Ability to setup personal computers including carrying and lifting up to 25 lbs.
• Proven troubleshooting skills.
• Basic understanding of networking.
• Extensive knowledge of computer applications and conceptually, how they work.
• Organizational skills sufficient to ensure all calls are logged and follow-up is complete.
• Must possess ability to work under pressure and the ability to multi-task.
• Ability to answer telephones and provide courteous, prompt and efficient customer service.
• Ability to organize multiple work tasks and prioritize them to meet specific deadlines.

This job has expired.