Destination Services Ship Operations Coordinator
The Travel Corporation

Job Info

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BRAND POSITIONING

For more than four decades, Uniworld has provided unrivalled luxury, exceptional service, extraordinary cuisine and nautical excellence in boutique river cruise journeys for travellers seeking to explore new horizons throughout Europe and Asia. Our award-winning, all-inclusive luxury river cruises feature unique ships, each of which is a work of art designed to be as unique and inspiring as the destinations it visits. Once aboard one of our award-winning ships, you will immediately notice the thoughtful touches, sublime artistry and quality amenities that set us apart. When exploring Europe's greatest locales, it isn't often that the ship one travels on rivals the destinations themselves, yet this is more than true for Uniworld's fleet of luxurious floating boutique hotels.

ROLE PURPOSE

Responsible for guest information quality control, issuing final e-documents and delivering passenger information to our ships and vendors.

KEY AREAS & ACTIVITIES PERFORMED
TEAM LEADERSHIP AND DEVELOPMENT OF PERFORMANCE CULTURE

• Coordinates pre-cruise aspects of assigned programs according to established guidelines.
• Prepares sailing charts, master files and file set up in Longitude and Outlook for each assigned ship prior to a sailing season.
• Programs all due operational dates for each assigned ship to Outlook calendar prior to a sailing season.
• Performs optional extensions review of each assigned program 75 days prior to departure.
• Monitors extra night queues in Longitude daily and requests extra nights accoridngly.
• Facilitates hotel rooming lists and transfer lists by a required due date.
• Facilitates ship manifest for chartered ship by a required due date.
• Monitors all new last minute bookings & cancellations and updates our ships and vendors accordingly.
• Secures or released extra hotel space as needed and updates Longitude and Product hotel room blocks accordingly.
• Performs booking quality control and generates final E-documents per each assigned sailing by a required due date.
• Performs call outs to Travel Agents and Direct Guests regarding their Extra Night request status.
• Other duties as assigned.

EXPERIENCE

• Travel industry experience preferred.

KNOWLEDGE

• Proficiency in MS Office required.

COMPETENCIES / ATTRIBUTES

• Able to communicate effectively across the organization with management and multiple departments.
• Excellent oral and written skills.
• Able to readily and frequently adapt in support of the business needs.
• Able to manage multiple projects, analyse many variables; prioritize and choose the most effective course of action in a fast-paced environment.
• Able to handle new and diverse work challenges on a daily basis and provide a verbal feedback in a professional manner.

VALUES

• Our Customers
• Our People
• Our Involvement
• Our Delivery
• Our Drive
• Our Responsibility
• Our Passion
• T.E.A.M work (Together Everyone Achieves More)
• Service
• Social Responsibility

WORK ENVIRONMENT

• Office

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

This job has expired.