Director, Operations, Strategy & Operations Last M...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

Want to use your critical thinking & problem-solving abilities to influence the future of eCommerce? The Director, Operations, Strategy Last Mile Delivery will oversee the strategy and operation of the central engine supporting our gig driver platform. This leader will shape our strategy, set the bar for operational excellence, and help to grow our eCommerce business. They will develop and drive key strategic initiatives, shape the product and tooling roadmap, manage key tech partnerships, drive annual planning process, define and roll out scalable best practices and optimization efforts, and build out robust processes, KPIs and reporting to make each of these initiatives successful. This role will drive impact, improvement, and innovation to create a truly frictionless and engaging online shopping experience and grow our eCommerce business.

You'll sweep us off our feet if...

• You understand the gig industry landscape and the connection between retail ecommerce and the Last Mile Delivery network.
• You're a visionary... constantly looking for ways to set us apart from the competition, spotting new and innovative technology that can make shopping experience easy, convenient, and fun.
• You're a strategic problem-solver... breaking down complex and ambiguous issues, formulating and testing hypotheses, developing, and communicating recommendations.
• You're an inspiring communicator... leading broad strategic initiatives isn't easy, but you educate and motivate others to move forward through effective structured communication and storytelling.
• You build trust quickly & lead by influence... creating sustainable business impact through cross-functional partnership, as well as end-to-end ownership
• You are data driven and leverage insights... to make informed and impactful decisions and know how to articulate to influencing business strategy, gain stakeholder buy-in and drive action.
• Most importantly, you have led and will lead your teams with empathy... understanding the fundamental importance of each unique individual you serve and support.

You'll Make An Impact By

• Exhibiting an entrepreneurial and growth mindset balanced with operational excellence to build bullet-proof playbooks and strategies to scale and innovative.
• Setting strategic direction for the delivery platform by defining, prioritizing, and driving the execution of high-impact strategic initiatives resulting in winning the customer and growing the business.
• Becoming an invaluable strategic partner to internal stakeholders representing the business by communicating top priorities, challenges and risks and articulating the 'why' behind it all to move forward.
• Agility to successfully navigate hyper-growth, and sometimes ambiguous environments, with multiple cross-functional stakeholders, in pursuit of end-to-end improvement and growth of our eCommerce business.
• Building a truly stellar team, by understanding the difference between 'leadership' and 'management' maintaining a 'people first' mindset in thinking and acting.

What You'll Need

• 10+ years related experience in Consulting, Business Operations, Supply Chain/Logistics, or related field
• Master's Degree in Business or related field, highly preferred
• 5+ years of experience in consumer-focused retail and/or e-commerce environment
• Strong customer obsession focused on building the right experience for our customer
• Strategic mindset with ability to influence and drive large-scale projects across several stakeholder teams
• Self-starter with analytical skills, able to identify problems and/or opportunities for improvement, assesses viable solutions, and develops and executes complex projects and comprehensive action plans
• Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals
• Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance. Identifies and applies sound, fact-based criteria in setting priorities and making decisions
• Highly organized and self-motivated with distinctive problem-solving capabilities
• Able to deal tactfully, respectfully, and effectively with a diverse array of individuals; develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions. Involves others in decisions and plans that affect them, when appropriate
• Demonstrates creativity and strength in the face of change, obstacles, or adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
• Equally comfortable devising strategic initiatives and operationalizing tactical projects
• Willing both to get your hands dirty and to liaise indirectly with teams
• Aware of what needs doing and keen to make it happen, however big or small
• Ability to lead and manage large teams with diverse scope and functions

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $143,000.00-$286,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations, or related field and 5 years' experience in operations, project management, or related area OR 7 years' experience in operations, project management, or related area. 3 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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