Director, Product Management
Gamestop, Inc.

Job Info

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Description:

ROLES AND RESPONSIBILITIES*

• Create product vision and drive the roadmap, execution, and go to market strategy for a portfolio of products, programs, and initiatives
• Inspire, support and mentor a team to design innovative conversational experiences and automation for very manual customer and partner operations today
• Partner closely with engineering, UX, and business leaders to deliver solutions that satisfy customer experience and technology goals
• Build scalable architecture allowing other teams to rapidly enable conversation features while maintaining overall conversation quality
• Define a set of success metrics to measure customer satisfaction and business impact and be able to utilize them in decision-making
• Use excellent judgment in prioritizing between focusing on existing versus new features, architectural improvements, and operational excellence
• Lead the organization through change, evolution, and growth; the right leader will evolve and scale the organization along with the business
• Manage 4+ direct reports, providing day-to-day guidance and support for continuing professional development.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's degree with a regionally accredited program or 10+ years relevant work experience
• 10+ years of related management experience
• 8+ years of experience in Data/BI Platforms and Machine Learning product management
• 10+ years of related experience or 15+ years for educational equivalency

PREFERRED SKILLS AND EXPERIENCE

• Significant and validated industry experience in leading product management teams required
• Strong strategic and analytical abilities. Ability to think critically.
• Demonstrated ability to excel in a demanding and ambiguous environment with competing priorities
• Prior ecommerce, retention, lead generation, loyalty or mobile marketing experience required
• Ideal experience may include product leadership in developing partner, enterprise, or developer tools
• Highly skilled in Agile product development methodologies to deliver digital features to market, and a mastery of enterprise collaboration tools (Rally, JIRA, Confluence etc.)
• Demonstrated ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence in a white space environment
• Ability to influence without authority to drive change and bring multiple partners to a unified consensus
• Strong problem solving and critical thinking skills with an aptitude for process and customer journey design
• Ability to break down big problems into component parts to form an executable plan of action
• High performer able to lead and manage multiple, complex workstreams simultaneously Collaborative individual who can build strong, cross-functional partnerships to deliver on shared objectives
• Solid understanding of systems architecture with the ability to identify dependencies across channels, platforms, APIs, and shared services
• Superb presentation building skills with ability to "tell a story" clearly and concisely to various audiences, including executive stakeholders
• Previous success leading the complete roadmap development, ownership, and execution
• Experience driving a program which is a complex portfolio of Product, Tech/Engineering and Operations initiatives
• Prior management of a team

 

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