Director SW Product Health
Dexcom, Inc

Job Info

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About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported expected full-year 2021 revenues of $2.48B, a growth of 27% over 2020. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 6,000 people worldwide.

Summary:
We are seeking a seasoned, highly motivated software development leader to join our CGM mobile app development team in our San Diego, CA office as Director of Product Health. You will be leading and managing a team of data scientists, customer success managers and investigators. Your team will dig deep into issues and concerns raised by Tech Support or Data Analysis and discover causes. Success in this position is for those who think analytically, understand data, know the difference between assumption and evidence, can manage a team of talented individuals, bringing out the best in each contributor. If you have a desire to help the many people on this planet with diabetes, and like working independently, this job is for you. This is an opportunity to join an expanding team developing a vital product for a high-growth company. This position reports to the Senior Director of SW Development Engineering.

Essential Duties and Responsibilities:

• Oversee response to App and Platform production health issues
• Oversee Customer Advocacy to drive resolution of production issues
• Develop product health data services, process standards, best practices and benchmarks
• Interface with software test to ensure high quality product and champion best practices for software development
• Work closely with product development teams to drive product health and data management oriented architecture and designs (e.g. immutable infrastructure, instrumented apps, health indications, ...)
• Manage the Incident Management Process driving incident resolution
• Manage root-cause and corrective action responses to incidents and production issues
• Support Quality with data analysis for CAPAs, HHAs,
• Support Dexcom's quarterly and monthly reporting systems.
• Develop and extend automated monitoring systems to ensure ongoing product health
• Build advanced data analytics for product health management using cutting edge AI and machine learning analytics tools
• Define and manage Data Management oversight and governance for both Internal (Dexcom) and external (partner) data sources
• Provide managerial oversight and lead data science engineers to drive proactive detection of App and Platform production health
• Build a high-performance team culture including hiring and retaining best brightest talent to drive team responsibilities and goals.
• Lead team to investigate product issues - with a focus on creativity, accuracy, and flexibility.
• Lead & mentor a team of individuals with diversified skills.
• Manage the careers of the individuals on your team and ensure their continued development
• Own organization and staffing for a segment of application engineering resources. Recruit and retain high-caliber software talent.
• Deliver resource strategy and plans, including use of 3rd parties/partners, etc., in support of development and support activities
• Manage budget and report on expenditure.
• Have a collaborative style working with business and executive stakeholders to communicate and drive charter for Product Health, Incident Management & Data Management
• Work with marketing, regulatory, quality, engineering, technical support and legal to understand and resolve issues with the product.
• Communicate to executive stakeholders on Product Health, Incident Management & Data Management issues, progress and strategy.

Required Qualifications:

• Master's or Bachelor's in Computer Science, Statistics, Engineering
• 9+ years proven experience as a Software Manager or similar role
• Proven success managing teams
• Experience in an investigative role
• Desire to work in a fast-paced and collaborative environment
• Excellent interpersonal skills - both inside and outside R&D
• Excellent verbal and written communication skills
• Familiarity using relevant, modern, software test tools and equipment

Preferred Qualifications:

• Medical Technology
• Experience with mobile development
• Experience with data analysis
• Experience working in a role that requires influence without authority
• Experience working with Apps that support physical products, systems
• Demonstrated Class I, Class II and Class III medical device submission experience related to diabetes
• Demonstrated successful track record of building & deploying software for complex life science and/or medical instrumentation systems
• Knowledge of or experience with public/private cloud services and environment

Functional Description

Directs the activities of a software applications development function for software application enhancements and new products. This position oversees the analysis, design, programming, debugging, and modification of computer programs for commercial or end user applications. Analyzes and investigates applications engineering tasks and prepares design specifications, analysis, and recommendations. Interacts with project managers, marketing, sales, and users to define application requirements and/or necessary modifications.

Functional/Business Knowledge

• Viewed as a subject matter expert within specific area.
• Reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
• Understands relevant business strategies and impact on the functional area.

Scope

• Participates in establishing strategic plans and objectives.
• Provides high-level guidance and support to employees and other managers.
• Regularly interacts with executives and/or external parties on matters effecting the function.
• Oversees policies and procedures for immediate function.
• Recognized as a functional leader within the organization.

Judgement

• Works on abstract issues where analysis of situations or data requires an in-depth knowledge of the company.
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
• Erroneous decisions will have a serious impact on the overall success of functional or company operations.

Management

• Able to operate in complex global environment.
• Manages the activities of a functional area and/or external service providers.
• People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions.

Experience and Education

• Typically requires a Bachelors degree with 15+ years of industry experience.
• 9+ years of successful management experience in relevant industry.

Workplace Type

• The Workplace Type for this role is Assigned Desk. Based on the nature of your role you will have an assigned desk or office located at a Dexcom site and should plan to be onsite approximately 4-5 days per week.

#LI-REMOTE

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If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

View the OFCCP's Pay Transparency Non Discrimination Provision at this link.

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