Dispatcher I- Tampa, Florida
Quest Diagnostics

Tampa, Kansas

Posted in Health and Safety


This job has expired.

Job Info


Dispatcher I- Tampa, Florida - Monday-Friday

Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Logistics personnel are critical to the people we serve - your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working - with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.

JOB SUMMARY:

Dispatcher responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to lab.

JOB RESPONSIBILITIES:

Answer client pick-up request calls and enter into dispatch system

Determine if pick-up can be performed as requested by the client based upon multiple factors

Assign pickup and delivery destinations to courier

Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.

May include other tasks as assigned

JOB REQUIREMENTS:

Ability to handle a high volume of telephone calls and work in a fast paced environment

Ability to learn Dispatch Application and accurately enter pick up requests

Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

Excellent verbal and written communication skills

Well organized, utilizes job aides, maps etc. and can locate information readily

Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously

Ability to interface with other departments within the facility and company

Ability to maintain confidentiality concerning information and data received

Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]

Preferred Education:

Associates Degree

Work Experience:

1 to 3 years Customer Service or Logistics Experience

General knowledge of logistics operations desired

Knowledge of Quest Diagnostics logistics' policies and procedures desired

Job Competencies:

Functional/Technical Skills;

Integrity and Trust;

Active Listening;

Negotiating Skills;

Problem Solving;

Drive for Results;

Composure;

Creativity;

Priority Setting


This job has expired.

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