District Service Manager (DVM) - South East Region
General Motors

Job Info

---

About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

The General Motors Customer Care & Aftersales (CCA) organization is seeking to identify highly motivated and qualified individuals for potential future opportunities as District Service Managers. In anticipation of these opportunities becoming available, if you are interested in learning more about GM, completing this profile will allow us to stay connected. Successful candidates will assume responsibility for any of the following locations:

• Virginia
  
• West Virginia
  
• North Carolina
  
• South Carolina
  
• Georgia
  
• Florida
  
• Alabama
  

Our goal at General Motors is to deliver extraordinary customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the bold commitments we've made are moving us closer to realizing this vision.

GM's people will always be our greatest strength and the CCA organization is growing! The Customer Care & Aftersales (CCA) organization is a division of General Motors that supplies replacement parts and automotive services through GM's network of dealers and other partners in over 100 countries around the world!

Due to this growth, we are hiring several District Service Managers across different regions within the United States. These roles require you to be completely mobile, and you will shift geographical focus as the need arises.

As a District Service Manager, you have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross-collaboration is required to root cause sophisticated service-related issues.

If you desire to become a valued and trusted business partner to General Motors' dealership channel, and possess experience working with we strongly encourage you to apply!

Responsibilities:

• Service department safety
  
• Improve dealership service cycle time.
  
• Advance vehicle repair issues for additional support.
  
• Support dealership processes to prevent delivery of vehicles with open recalls.
  
• Champion the resolution of Customer Assistance Center (CAC) cases.
  
• Engage with customers in special cases.
  
• Resolve Goodwill, Warranty and Policy Requests.
  
• Ensure district STS training compliance.
  
• Responsible for improving the technician experience.
  

Ensure compliance to parts retention policies for warranty repairs.

Additional Job Description

Qualifications:

• 3 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment.
  
• Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
  
• Ability to work cross-collaborate with customers and partners.
  
• Ability to analyze data and improve processes
  
• Strong written and oral communication skills
  
• Fosters open, inclusive culture that supports learning and encourages collaboration.
  

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

This job has expired.