Documentation Support Representative Cardiology Clinic
MercyOne

Sioux City, Iowa

Posted in Medical and Nursing


Job Info


Employment Type:
Full time
Shift:

Description:
Under direct supervision, performs computerized patient scheduling, medical record filing and management, medical record chart prep, data entry, answers telephone calls from patients. Completes the patient office visit, which includes registering patients, receiving payment on patient accounts, and scheduling follow up appointments.
Your best life. Our one purpose.

At MercyOne, we understand elevating patient-centered care comes from the efforts of all colleagues. We imagine and embrace bold new ideas to revolutionize health care.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

  • Wellness programs
  • Education reimbursement
  • Personalized health insurance plans including dental and vision
  • Paid time off
  • Long- and short-term leave
  • Retirement planning
  • Life insurance coverage

What you will do:
  • Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with MercyOne standards.
  • Files and retrieves patient medical records. Maintains adequate filing and retrieval systems to assure prompt availability of records.
  • Files all reports received into the appropriate patient chart.
  • Maintains the medical record system for accuracy and timeliness of service.
  • Maintains the patient file by ensuring transcription and/or notation is made for each office visit, hospital visit, outreach visit and etc.
  • Assists with copying of patient charts for insurance companies and for patients at their request for transfer of records following established policies and procedures.
  • Checks in patients following Standard Work Instructions (SWI).
  • Updates and verifies patient demographics, making appropriate changes as needed following SWI.
  • Checks out patients after their office visit by collecting payments and past due balances following SWI.
  • Answers telephone calls and responds to telephone and visitor inquires according to established procedures and policies, routing calls to appropriate personnel as necessary and maintains proficiency receiving/relaying messages from external and internal customers.
  • Schedules patients and maintains daily appointment schedules following standard work instructions. Consults with provider(s) or designee when need arises.
  • Creates patient encounters for hospital rounding, testing, and procedures performed following established SWI.
  • Creates spreadsheet to track encounters for billing purposes. Coordinates check and balance of spreadsheet with internal and external resources following established SWI.
  • Accurately enters data from spreadsheet into computer system following established SWI.
  • Appropriately documents pertinent information regarding patient accounts utilizing the computer system and medical record.
  • Demonstrates proper use of office equipment.
  • Uses effective communication principles to coordinate care with other health care providers.
  • Actively participates in clinic meetings, committees, conferences, and in-services.
  • Recognizes and communicates issues/occurrences utilizing established lines of authority, and assists in identifying ways to resolve variances or unacceptable outcomes.

What we are looking for:
  • High school diploma or equivalent GED required. Previous experience of one to two years in a medical office or health care facility preferred.
  • Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team.
  • Is able to perform a variety of duties characterized by frequent change.
  • Must be comfortable operating in a collaborative, shared leadership environment.
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of MercyOne and Trinity Health.

Why MercyOne Western Iowa?

MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota. MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area - one of only four trauma care facilities in the state to receive verification from the American College of Surgeons - and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Primghar and Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.

About MercyOne and Trinity Health

We are MercyOne: a connected system of health care facilities and services dedicated to helping you and your community live your best life so you can get well-and stay well. With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond. MercyOne Western Iowa is a member of Trinity Health

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Mission defines us:

MercyOne serves with fidelity to the Gospel as a compassionate, healing ministry of Jesus Christ to transform the health of our communities.

Our timeless Values guide us:
  • Reverence
  • Integrity
  • Commitment to the Poor
  • Compassion
  • Excellence
  • Justice
  • Stewardship
MercyOne Cultural Beliefs direct us:
  • Be ONE: I benefit from and strengthen MercyOne.
  • Personalize Care: Your experience. My responsibility.
  • Own It!: I own my actions to deliver our key results.
  • Improve Daily: I make improvements every day for those we serve including each other.
  • Innovate: I imagine and embrace bold new ideas to revolutionize health.

MercyOne Siouxland Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.



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