Domestic Dispatch Support Analyst
CMA CGM (AMERICA) LLC

Norfolk, Virginia

Posted in Transport and Rail


This job has expired.

Job Info


CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in its headquarters in Marseilles.

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Position Summary:

The Domestic Dispatch Support Analyst support the domestic BCO lanes and effectively coordinate, execute and monitor rail and truck legs of each shipment. Work collectively to include customers, vendors and CCA business teams to ensure the domestic cargo is moved in an efficient and expedited manner.

This position will be responsible to:

  • Load plan and execute for multiple transportation management accounts: BCO and IMC.
  • Confirm and manage in house truck availability to meet customer delivery schedule.
  • Ensure over the road and rail compliance for tendered loads. Follows standard procedures established by the Domestic Department.
  • Create and issue work orders for the door and rail collection and/or delivery in accordance with established truck rates.
  • Monitor shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timely.
  • Communicate to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfied.
  • Collaborate with internal departments to expedite transport.
  • Manage large volume of telephone and written communication within agreed upon Service Level Agreements.
  • Invoice/rebill customers for additional transport related expenses.
  • Research and reconcile truck, rail and customer invoice discrepancies.
  • Monitor and report truck performance to Management.
  • Document pertinent dispatch-related information.
  • Develop and maintains rapport with vendors.
  • Track customer volume trends and communicate with customer/sales representative on performance.

Skill Sets / Education & Experience Requirements:

  • High School Diploma required.
  • 1-2 years of general and industry experience.
  • Thorough understanding of the inland transportation industry including rail networks, rail operations, rail billing, or vendor management.
  • Knowledge of truckload: highway and intermodal freight.
  • Knowledge of the Blume Global Intermodal Reservation system.
  • Knowledge of Domestic Intermodal and Highway Pricing
  • Excellent communications skills via email and phone for interactions with customers, vendors and internal team members
  • Proficient computer skills to include Microsoft Office applications
  • Detail-oriented person with strong organization skills
  • Works collaboratively within a team
  • Possesses excellent written and verbal communication skills
  • Demonstrates strong customer service skills and passion
  • Demonstrates a sense of urgency.
  • Good interpersonal, organizational, and problem- solving skills
  • Can work under pressure in a fast- paced environment
  • Ability to work independently
  • Maintains high level of professionalism

Preferred Experience:

  • Bachelor's Degree

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.



 


This job has expired.

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