Under the supervision of the clinic manager and in conjunction with the providers, the dynamic scheduler proactively manages schedules to ensure quality patient care, customer service, and optimized utilization of clinical resources to grow the practice. Establishes and maintains partnership with patient access team lead sharing a joint ownership of the success of the team, patient access, and provider schedules to achieve aligned goals.
SCHEDULE MANAGEMENT-Completes temporary template maintenance
including adding and closing out clinic sessions and coordinates
permanent template changes with providers and clinic manager in
accordance with template policy and guidelines. Manages the reschedule
list to rebook patients when a clinic session is closed. Handles same day
cancelation messages and the wait list to minimize gaps in the schedule
and meet patient requests for a sooner appointment. Completes daily
reviews of provider schedules to catch scheduling errors and make
schedule manipulations to maximize utilization. Demonstrates a joint
ownership with the team lead for provider schedules and improving
POINT PERSON FOR PATIENT ACCESS TEAM- Act as the first point of
contact for the patient access team to facilitate and develop solutions to
patient access problems and escalate to clinic manager of clinician as
needed. Share knowledge and provide training and expertise related to
the department scheduling protocols with the patient access team.
Provide feedback to the team lead regarding scheduling errors and
quality issues. Collaborate with team lead on continuous people and
process improvements. Help organize job rotations within the clinic and
QUALITY, ONGOING TRAINING, NETWORKING- Demonstrates a
commitment to quality improvement and excellence. Problems are solved
through critical evaluation of data based information and continuous
improvement efforts that lead to effective quality-based outcomes. Meet
quality standards and requirements. build relationship with department
staff and expertise in department scheduling protocols. Take initiative to
work with providers and clinic managers on process improvements.
Ensure Cadence build and scheduling protocols remain up to date with
department changes. Network with other dynamic schedulers and team
leads to share knowledge and best practices. Willingness to go above
and beyond to meet patient and provider needs.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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