Dynamic Scheduler - Radiology, Days
Loyola

Job Info

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Employment Type:
Full timeShift:
Day Shift

Description:
Loyola Medicine, treating the whole person with compassion-to \"also treat the human spirit.\" The Radiology Department seeks a Dynamic Scheduler to schedule patient appointments in conjunction with orders, urgency of care and patient convenience, involving multiple sites when appropriate.
Shift Days

Monday- Friday

In this role The Dynamic Scheduler promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. The individual ensures effective scheduling, report generation, communication and general support for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments.

Position Requirements:

SCHEDULING Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments. a.) Schedules patient appointments in conjunction with orders, urgency of care and patient convenience, involving multiple sites when appropriate. Ensures that patient is offered services at location and time that is most convenient, while maintaining physician protocol. b.) Offers wait list to patients that are scheduled over 14 days. c.) Ensures that new patient appointment information is obtained at time of scheduling appointment. If missing, follows up with patient prior to visit to secure data. d.) Cancels clinic patient appointments as necessary. Responsible that all patients are notified and rescheduled in a timely manner. e.) Monitors physicians' schedules daily for optimal physician schedule

INSURANCE VERIFICATION Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment. a.) Responsible for maintaining knowledge of insurance status and benefits. Continuously updates knowledge by attending educational forums and reading appropriate written communications. b.) Collects appropriate co-pay, or co-insurance for visit. c.) Informs patient of self-pay status and follow policy protocol. d.) Maintains registration requirements for overall and plan code accuracy.

COMPUTER APPLICATIONS Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up to date. a.) Proficient in clinical, registration and scheduling software systems. d.) Learns new systems as required.

TELEPHONE UTILIZATION Efficiently and effectively manage a high volume of telephone calls to the service area. a.) Answers calls using telephone customer service skills and maintains 95% for customer telephone skills. b.) Follows complex telephone protocols for screening to appropriate specialty areas for acute/new patients.

MAGIS & Service Excellence Accountabilities:

• Responsible for consistently demonstrating our MAGIS values of Care, Concern, Respect and Cooperation through teamwork and effective communication to prevent and solve
• problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment. Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.

Position Requirements

Required:

Required:

• Associates Degree OR equivalent training acquired via work experience or education
• Specify Degree(s): Health Care, Management, Business, Sciences

Preferred:

• Bachelor's Degree OR equivalent training acquired via work experience or education

• 3-5 years of previous job-related experience

Computer Skills:

Required:

• EPIC
• IDX Radiology
• IDX Scheduling
• Microsoft Outlook
• Microsoft Word

Preferred:

• Microsoft Excel
• Microsoft Power Point

Required Skills:

• Ability to communicate verbally
• Ability to deal calmly and courteously with people
• Ability to follow oral and written instructions and established procedures
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality
• Ability to perform basic filing, office procedures and word processing
• Ability to work as an effective team member

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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