End User Engineer
GDH
Job Info
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As an IT Support Engineer, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Responsibilities include, but are not limited to:
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensure infrastructure networking and computing systems remain available during production hours.
Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Manage local technical projects.
Maintain or create policies, procedures, and processes.
Identify root-causes of operational issues and process inefficiencies.
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