Engineering Manager
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: ,IL,United States | , United States

Intrado Digital Media advances the way companies communicate with their employees, customers, investors and the public. We are proud to power mission critical communications such as marketing webinars, virtual events, product launches, employee town halls and investor days. We provide an entire suite of services such as webcasting, online events, press release distribution, audio, video & web conferencing, media monitoring, OTT, corporate websites and investor relations.

Intrado Digital Media is hiring an Engineering Manager for our Global Technology Services division. The manager will manage, provide leadership, and budget for the teams' performing development, design and system enhancement for one or more information technology functions. Responsibilities also include developing goals and expectations, frequently delegating tasks, and providing strategic guidance to cross-functional teams to identify and produce recommendations based on business needs and opportunities. Coordinates and ensures accuracy and efficiency of team results.

This role will be working with a cross-functional group of software engineers, product managers, agile coaches, and thought leaders throughout our organization. The candidate will be focused on managing a global, multi-squad, team of veteran engineers building web services that will be used across our entire portfolio of investor relations applications powering some of the most recognizable brands in the world. Some of the technology challenges the candidate will face include scalability, security, and data engineering in a cloud native application architecture. The candidate will have the opportunity to mentor and, be mentored by, veteran engineers and a leadership team who truly believes in, and practices, servant leadership in a modern scaled agile organization.

Essential Duties:

• Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user needs

• Serve in an ongoing partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations

• Monitor the activities associated with writing quality code based on given requirements and deadlines, ensuring consistency in methods

• Define and oversee the activities involved in thoroughly testing and implementing programs and/or systems completed by assigned staff

• Organize cross-training efforts of staff members to ensure there is adequate support of products developed

• Participate in researching new products and development tools, keeping up-to-date on industry trends for incorporation into the Company's platform

• Lead and participate in support activities, which includes providing a single point of contact for end users and determining if the service request is within the department scope

• Ensure that high levels of end user satisfaction are provided during each point of contact

• Serve as point of escalation for issues that arise and complete related follow-up activities

• Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to handle unique management challenges

Minimum Qualifications:

Education: Bachelor's degree from an accredited college or university required with major course work in computer science, MIS, electrical engineering, business, or a related field is required. Equivalent work experience in a similar position may be substituted for education requirements.

Experience: Typical candidate will have 6+ years of experience in MIS engineering or computer science, including leadership or supervisory experience

Preference will be given to candidates with the following experience: Python, RESTful API development, Amazon Web Services, Data Engineering, modern people management practices, high-complexity projects with cross-team dependencies, Scaled Agile Framework, SCRUM

Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are INTRADO.

Equal Opportunity Employer/Veterans/Disabled

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.

ABOUT THE TEAM

Intrado Digital Media is proud to power mission critical communications and provides customers with everything they need to communicate with 4 key audiences: Employees, Customers, Investors and the media. Some of our popular solutions include marketing webinars, webcasting, virtual events, product launches, press release distribution, employee town halls, investor days audio, video and web conferencing.

Intrado's Digital Media solutions are proven to help reduce costs, attract new customers and keep our current customers loyal for life. We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Intrado is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

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