EUC Solutions Support Administrator (Desktop Support)
Western Union

EUC Solutions Support Administrator (Desktop Support) - Denver, CO (in office)

Do you enjoy supporting complex problems? How about troubleshooting hardware and software issues for internal customers, whilst providing world-class customer service? Join Western Union as a EUC Solutions Support Administrator.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

This desktop support role provides crucial end-user support troubleshooting, diagnosing, and resolving software, hardware, and mobile device issues, supporting campus, remote office, and users working from home. Responsibilities include reimaging computers and laptops, configuring new users, troubleshooting printer issues, and peripherals, and resolving problems with software. You will provide support for Microsoft 365, Windows 10, macOS, and mobile devices, along with hardware and peripherals, and assist with inventory tracking. You will closely collaborate with other IT business units to resolve issues, including the Helpdesk, IT Security, and Networking teams.

A High School diploma or equivalent is required. Bachelor's degree in Computer Science or a related field is preferred. You have 2 years of IT-related experience to include desktop support and can demonstrate that you have experience in Microsoft Office 365 and Microsoft Windows. Ideally, you also have experience in MacOS and mobile device support. You have experience supporting technology hardware such as laptops, iPad, mobile devices, and peripherals, and Active Directory experience is advantageous. Ultimately, you are a skilled problem solver, with a strong technology background and Customer Service skills.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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The annual gross base salary range is $54,875 -$87,800. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! To view details of our benefits, visit https://mywubenefits.com/.