Event Parking Coordinator
Boise State University

Job Info

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About Us:
Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.

Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.

Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/
Job Summary/Basic Function:
This position's primary purpose is to facilitate the field operations, planning, and administration in the Event Parking Management Unit of the Department of Public Safety. The incumbent will plan and coordinate utilization and scheduling of campus space; coordinate equipment and facility set-up for events; provide technical assistance in planning events; coordinate services for event attendees, and supervise event parking staff.

Work will occur on weekends, nights, and holidays.

Campus Security Authority: This position is identified as a "Campus Security Authority (CSA)" per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that he/she becomes aware of to the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer.
Department Overview:
Boise State University's Department of Public Safety is responsible for more than "people safety." In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve. Apply and let us prove it!
Level Scope:
Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.
Essential Functions:
Public Safety Standard Employee Responsibilities
• Ensures customer service for the entire Department and campus community.
• Engages in Departmental problem-solving for organizational issues; makes recommendations for Department efficiencies and advancement.
• Plans and coordinates a variety of special administrative projects and assignments.
• Renews job knowledge by reading professional journals, participating in education opportunities, and belonging to professional organizations.
• Represent the Department and the Division in select working groups, committees, and partnerships, both internal and external to the University.

Public Safety Supervisor Responsibilities
• Provides leadership and management of the Event Parking students under the supervision and coordination of his/her chain-of-command.

o Leads a unified team for the entire Department, assisting with communication, team building, professional development, incentives, and compensation review programs.
o Monitors work activities to ensure compliance with policies and procedures.
o Manages workflow and productivity of personnel to ensure that the needs of the department and campus community are met.

Event Parking Supervisor
• Perform responsibilities of events supervisor during assigned events while supporting operations inside the building and outside in parking areas.
• Oversee all aspects of event parking operations, including staff management, traffic control, equipment, customer service, cash handling, debriefs, after-action reports, and make improvements.
• Operate University vehicles for various tasks and ensure any lead workers have successfully passed. a driving background check prior to operating University vehicles.

Administrative and Coordinator Support for Events and Personnel
• Manage event logistics: process requests, schedule staff, coordinate equipment, and oversee financial aspects (including cash handling and pricing).
• Train and supervise event staff: create training materials, support staff, and manage schedules.
• Oversee hiring and recruitment: communicate with DPS, review applications, conduct interviews, and coordinate new hire orientation.

Event Equipment Coordination and Inventory
• Manage event traffic flow: plan equipment needs (signs, cones, etc.), recommend traffic plans, and prepare equipment placement.
• Maintain event equipment: conduct inventory, request new equipment, perform maintenance, and issue equipment to staff.
• Oversee event staff uniforms: distribute radios, jackets, lightsticks, hats, and shirts.

Customer Service Support and Reference Manual Creation
• Support Operations Manager with essential communication within the department, campus partners, and/or the general public, pertaining to event parking as assigned.
• Create documentation of recurring or significant event procedures and equipment to be referenced in the planning and enactment of future events. Documentation to include spreadsheets, maps, photos, and written summaries. Maintain and update these records as needed.
• Review event parking requests received and communicate with clients over email and phone to provide appropriate parking arrangements

Perform other duties as assigned.
Knowledge, Skills, Abilities:
• Experience interpreting and applying policies and procedures.
• Ability to make independent decisions and exercise sound judgment.
• Ability to compile, write, and present briefings as well as reports.
• Demonstrated ability to establish and maintain effective working relationships within and outside the University.
• Experience working with a diverse customer base while delivering exceptional customer service
• Conflict and problem-solving skills.
• Knowledge of principles and processes for providing customer and personal services, including needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures.
• Ability to multitask, prioritize, and handle multiple interruptions in an environment where quick turnaround and response is required.
• Ability to communicate professionally, clearly, and concisely.
• Extreme attention to detail.
• Situation awareness and the ability to evaluate parking facilities and set up to ensure safety of all event staff and patrons.
• Ability to exercise discretion when dealing with confidential matters and information.
Minimum Qualifications:
Some knowledge of: supervisory practices.

Experience: planning and coordinating facility scheduling, food service, and facility and equipment set-up for a variety of events including meetings and conferences; interpreting and applying policies and procedures and explaining them to others; allocating expenditures, reconciling accounts, and making fund transfers; resolving conflicts.

A valid Driver's License is required to drive campus vehicles.
Preferred Qualifications:
• 1 year of customer service experience.
• 1 year of cash handling experience.
• 1 year experience in event or parking operations.
• 1 year experience as a frontline supervisor.
• Work Zone Flagger Certification through the ATSSA or Evergreen Safety Council (ESC). Online
certifications are not considered.
Salary and Benefits:
Salary of $21-$22/hr; commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.
Required Application Materials:
• Resume with employment history (including dates of employment)
• Cover Letter indicating your interest and qualifications for the position
• 3 Professional References

Applications without these items will not be considered.

Advertised: April 23, 2024 Mountain Daylight Time
Applications close: May 8, 2024 11:55 PM Mountain Daylight Time

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