Experienced Client Service Representative
VCA Hanson Animal Hospital is a fast paced, AAHA accredited, multi doctor practice, multi species practice. VCA Hanson is a growing practice. We recently moved to a new state of the art facility. We are seeking an experienced Client Service Representative to join our growing team.
At VCA Hanson Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
VCA Hanson Animal Hospital is a seven doctor practice. Our patients are dogs, cats, small mammals, reptiles, avian, pot bellied pigs, chickens and other small farm animals. We are open seven days a week. Although experience is preferred, we are willing to train the right person.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
* Customer service functions, including: greeting visitors and answering telephones
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Managing medical records, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
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