Field Services Project Coordinator
Comcast

Job Summary

Responsible for coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames. Ensures implementation objectives and client expectations are met. Works under supervision/guidance and is accountable for individual results.

Job Description

Core Responsibilities

• Schedules implementation deliverables, milestones and required tasks including ensuring deliverables are approved and uploaded to the portal within 24 hours.
• Provides ongoing site updates hourly and adhere to all client established deadlines for scheduling.
• Ensures field resources are on time and prepared by completing the confirmation/preparation phone calls to technicians.
• Keeps management, clients and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
• Escalates operational issues to management.
• Maintains levels of productivity by meeting KPI (Key Performance Indicators) goals and completing tasks.
• Coordinates the purchase and delivery of the necessary materials needed to complete work at each location, including creating accurate purchase orders and following all required purchasing policies.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Some High School Coursework

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.