Financial Aid Assistant (CA3)
Kutztown University of Pennsylvania

Job Info

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Job Summary

Come join us in Financial Aid Services and explore this exciting opportunity that requires the qualities of confidentiality, sound judgment, self-directed, adaptability: sound management and public relations skills; a working knowledge of higher education administrative practices; strong technical skills for extracting and compiling data from various sources; proficiency in basic computer skills (Microsoft Office Suite) and experience with a SIS (Student Information System) preferably PeopleSoft or Ellucian/Banner. This position deals directly with our major stakeholders, our students in a variety of communication modalities respective of our commitment to diversity, equity and inclusiveness to all of our campus community.

Our front line client services team consists of highly trained professionals serving as the gateway to our office. You are first point of contact to stakeholders who are seeking information regarding financial aid. Responsibilities would include:

• managing our phone calls, responding to email, communicating with walk in traffic, managing our FA Chat system in addition to other duties as assigned by the Sr. Associate Director.
• Provide information accurately and professionally.
• Manage department email accounts and respond to routine inquiries.
• Maintain calendars.
• Schedule meetings and secure conference rooms.
• Maintain files and records.
• Prepare communications.
• Manage reports.
• Facilitate data collection and entry.
• Distribute mail.
• Order office supplies.
• Monitor and assist in maintaining website content.

Minimum Qualifications

MINIMUM EXPERIENCE AND TRAINING: * One year as a Clerical Assistant 2 (commonwealth title);or* One year of moderately complex clerical experience;or* An equivalent combination of experience and training.
Preferred Qualifications

• Associate's degree or higher; and/or
• Customer service experience; and/or
• Higher education experience; and/or
• Student support experience; and/or
• Experience managing calendars; and/or
• Experience creating communications, reports and presentations; and/or
• Experience with higher education systems such as PeopleSoft, Banner or related systems.

Supplemental Information

Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of the day April 7, 2024.
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation. Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions. The University is very interested in hiring employees who have had extensive experience with diverse populations.Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.Non-Discrimination StatementKutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the University's Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.

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