Financial Services Representative
Greatcall

Job Info

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*POSITION*: Financial Services Representative
*DEPARTMENT:* 160 - Financial Services
*REPORTING SUPERVISOR:* Supervisor, Financial Services: Past Due
*DIRECT REPORTS*: No
*FLSA*: Non-Exempt
*EMPLOYMENT STATUS*: Direct Hire
*TRAVEL REQUIREMENTS:* N/A
*SCHEDULE:* Standard business hours; must be willing to work weekends and holidays
*ABOUT THE TEAM*
The Financial Services team is an innovative, high energy, and dynamic group focused on supporting the growth and well-being of the organization through the application of superior analytical and service skills. Using these skills along with well-defined expectations, goals, and employee empowerment, we strive to retain customers and reduce loss through education, fraud detection and mitigation, timely resolution of customer disputes and inquiries, and recovery of past due debt. Exceptional achievement is recognized and rewarded by your leadership team as well as through a generous incentive plan.
*ABOUT THE JOB*
As a Financial Services Representative, your primary responsibilities will be to place outbound calls to and receive inbound calls from customers that have accrued a past due balance to their accounts for the purpose of keeping our customers connected, safe, and healthy. Everything you do will be done with service excellence and customer retention at the forefront. A strong drive for results, highly ethical behavior, competitive spirit, and customer focus will be your best allies in finding success meeting and exceeding your expectations and goals.
*RESPONSIBILITIES*

* Place outbound and receive inbound past due calls, adhering to all regulatory and organization requirements
* Collect past due balances and/or negotiate arrangements to collect balances related to past due account balances using all provided collection tools
* Work to retain all customers, assessing all customer issues and making appropriate use of all available retention tools Accurately articulate billing and invoicing information to customers Review assigned accounts to maximize contact and collection potential
* Track daily performance and progress toward monthly expectations and goals
* Other duties as assigned
*QUALIFICATIONS*
*Education:* High school diploma or GED required
*Certification(s):* N/A
*Experience:*

* Minimum 1 years of debt collection, sales, or customer service experience required
* Outbound call center experience preferred
*Knowledge/Skills/Abilities:*

* Knowledge of Microsoft Office applications, including Excel and Outlook
* Ability to talk/listen and type simultaneously
* Personal Attributes:
* Committed to ethical behavior
* Committed to professional growth
* Negotiation skills
* Customer focus
* Coachable
* Results Oriented
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