Financial Systems Application Specialist - Atlanta, Ga or Remote
Oldcastle

Job Info

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Job ID: 482566

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in North America. Our operations span North America with 28,100 employees at close to 1,600 locations in 47 US States and 7 Canadian provinces.

Position Overview

Applications Specialist:

The Application Specialist works with the AMAT IT Financial Operations Delivery Manager and other stakeholders (internal & external) to maximize the value of financial systems related software, products, and services within CRH Americas (AMAT). Their efforts are focused on executing project work that will enable & support: compliance (SOX), improved ease-of-use, increased adoption/ end-user fluency in applications use-cases/ processes, sustaining services/ Service Desk, and providing excellent customer service. They are responsible for the design, installation, configuration, testing, and deployment of these solutions, including the transition of launched projects into sustaining operations/ Service Desk analysts & PODS. The Application Specialists are also consulted on for assisting with run support and incident management, this includes providing L3 support for relevant problem tickets.

Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage implementation and administration of the following applications: Viewpoint, Proactis, assorted ERP's, and potential others as needed
• Perform the following for all assigned applications:
  • Manage upgrades & service packs
  • Define and maintain standard setups and configurations (templates)
  • Assist in the design and implementation of changes to integrations
  • Identify problems and communicate them to Product Owner / Delivery Manager to be prioritized for resolution
  • Maximize the capabilities of existing solutions, supplementing with custom solutions when needed
  • Develops solutions by preparing and evaluating alternative workflow solutions
  • Controls solution by establishing specifications and coordinating production with programmers
  • Validates results by testing programs (augmenting Quality Assurance analysts)
  • Ensures successful use of technical solutions by training client personnel and providing support
  • Provides the training and technical documentation needed to use and support solutions

Continually drive towards increased customer satisfaction.

• Ensure compliance with Service Level Agreements (SLA) and Operation-Level Agreements (OLA)
• Provide timely status updates to key stakeholders and CRH AMAT IT Management
• Collaborate with the Service Desk to ensure distribution groups for applications and supported business units are accurate and up to date
• Prepare, review, and send end user communications regarding major incidents, problem tickets, scheduled downtime, etc. (augment communications teams)
• Support and implement enterprise standards through training, setup, and documentation
• Actively participate in product roadmap planning and work request activities with designated product managers/ delivery managers

Projects & Enhancements

• Execute assigned tasks and work items. Coordinate and work with other teams to complete necessary tasks (e.g., Service Desk, shared technical resources, security, infrastructure, vendors, CRH AMAT users, et al)
• Identify and communicate risks that may impact the timeline, scope, cost, or resource requirements of a project or enhancement
• Provide follow-up assistance on completed projects to ensure that warranty work is identified and completed

Service & Support (job position is project based-focused, but role will augment sustaining customer support)

• Augment service operations in the resolution of incidents, completion of service requests, and maintenance of team queues
• Actively participate in the resolution of major incidents by joining the technical bridge, troubleshooting, completing assignments, etc.
• Improve Service Desk resolution by training and mentoring Service Desk & back-office financial SMEs in times of project/ product launches & changes
• Identify the need for and lead the creation of support and maintenance documentation, standard operating procedures, and processes needed to improve resolve times and empower Service Desk first call resolution
• Provide advanced levels of support for specified applications
• Identify chronic or systemic application errors, conduct root cause analysis, document resolutions, and collaborate with the development team and QA (Quality Assurance) team to ensure a closed loop corrective action

Deployment Assignments

• Collaborate with Business Analysts and Project Mangers on creation of implementation plans
• Work with Project Managers to create deployment plans that leverage simple and repeatable processes to minimize the level of effort and time required to deploy solutions and reduce future support requirements
• Complete system configurations and prepare site specific documentation
• Train other applications specialists, customer SMEs, & other relevant parties to help with deployments
• Verify systems are functional and end users can use the application
• Escalate to Project Managers and Training teams when gaps are identified.
• Actively engage with customers, business leaders, peers, cross-functional groups, and vendors to prioritize and resolve technical support issues and complete deployment, upgrade, and maintenance tasks
• Follow and help improve existing operating procedures and processes as well as recommend and design new ones as needed
• Consistently increase both technical and business acumen by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Other duties as assigned by management

Qualifications

Education/Experience

• Associate's (or Bachelor's) degree in information technology or equivalent, (or) 4+ years of experience in similar IT or financial support role
• Experience in handling customer conversations; digesting from their 'business lens' into technical solutions
• Experience with Viewpoint suite of products 5+ years
• Experiences & familiarity with procurement systems (e.g., Proactis) - desired
• ERP system implementation

Knowledge/Skill Requirements

• Excellent customer service skills combined with the ability to solve problems
• Excellent verbal, written, and analytical skills with the ability to actively listen to and understand concerns
• Proficient in encouraging diverse thinking to promote and nurture innovation
• Ability to consistently drive self and others to achieve results despite obstacles and setbacks
• Ability to achieve results with a hands-on, collaborative approach; works well in a team
• Ability to understand customers' need and concerns and be able to customize services and products as appropriate
• Ability to regularly learn and adopt new technology
• Ability to effectively engage end-users
• Ability to create and maintain documentation of report usage, definitions, and changes
• Demonstrated ability to align career development goals with organizational objectives

Work & Physical Requirements

• Compliance with CRH's Code of Business Conduct (COBC)
• Always maintain professional demeanor while representing the company
• Ability to travel (overnight) based on business needs (limited, peak times up to 25%)
• The position will require occasional work outside of normal business hours in certain uses-cases/ project launches, in response to critical incidents, and or business-impacting project deliverables
• Sitting for extended periods of time

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date: Jun 3, 2023

Nearest Major Market: Atlanta
Job Segment: Quality Assurance, Testing, Developer, Technical Support, ERP, Technology

This job has expired.