Fraud Investigator
Tropical Financial Credit Union

Job Info

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Description
Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. Additionally, this position is responsible for all areas of Fraud, Physical Security including but not limited to plastic fraud.

The goal of this position is to reduce losses and minimize risks while providing excellent member service. This position has a significant impact on the credit union's financial results.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide service that meets the Service Standards defined by Tropical Financial Credit Union as measured by the Internal Service standards; annual goals are establish through the Performance Management Process.
• Reviews check deposits from our Shared Branch Network. Analyzes risk exposure to determine appropriate holds on an account-by-account basis.
• Responsible for handling fraud cases on Tropical ATM, Visa MasterCard debit and Credit Card accounts.
• Maintains Fraud Logs of all reported Fraud incidents.
• Maintains Log of cases that have been successfully completed and loss prevented to the credit union.
• Conducts investigation on fraud cases when needed.
• Assists in internal investigations with Internal Audit.
• Works with plastic card processor to ensure that charge back rights are being enforced and to review fraudulent activity.
• Reviews all fraud alerts from our processor for suspicious activity on Plastic Cards. Contacts members to determine if a fraud has occurred and takes appropriate action.
• Has primary responsibility to maintain and reconcile GL suspense accounts related to credit and debit card fraud.
• Reviews all ChexSystem notifications and take the appropriate action.
• Provides feedback on plastic card fraud trends and makes recommendations to mitigate losses.
• Monitors fraud types for breakdown of policy and procedures. Recommends changes to
• Policy, procedures and training to minimize fraud.
• Assists in conducting fraud prevention training. Makes quarterly presentations to branch employees. Alerts and educates Credit Union staff regarding scams, fraud rings, criminal activity, etc.
• Files bond claims with CUMIS and assists with their investigation. Prepares bond claim documentation including police report, ATM film video, teller affidavits, etc. Submits according to strict timetables.
• Recommends monthly charge-offs.
• Serves as a back up for the Sr. Fraud Investigator.
• Serves as a resource and contact for all employees with questions or concerns about fraud, loss prevention and security.
• Keeps all Credit Union transactions in strict confidence.
• Manage and maintain the Android and iOS, Popmoney and similar applications.
• Conduct monthly branch audits of cash and negotiable instruments.
• Perform product testing for debit cards.
• Process and maintain monthly records of debit card charge offs.
• Process claims and all debit card requests for FISERV restrictions, travel requests, ordering and auditing of debit cards.
• Assist other departments on pending applications for new accounts, discrepancies on loans and potential fraud.
• Review and process OFAC/IAT inquiries on a daily basis or as required.
• Compliance:
• BSA Compliance - every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
  • Comply with all TFCU policies and procedures to ensure compliance with such regulations.
• Performs other duties as required with or without accommodation.

Position Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or GED equivalent required.
• Bachelor's Degree or equivalent work experience related to the position responsibilities preferred.
• Minimum two years' years of experience or more as a fraud investigator/law enforcement experience preferably in the financial services or similar industry required
• Basic understanding of BSA compliance
• Knowledge of federal, state and financial laws pertaining to fraud and debt collections, credit cards and debit cards
• Strong investigative and negotiation skills
• Prior experience with an automated collection system preferred.
• Thorough knowledge of collection techniques including skip tracing.

We offer Excellent Benefits such as:

• Medical, Rx, Dental, and Vision Insurance
• Retirement Profit Sharing 401K Plan
• Accident, Cancer and Hospital Indemnity Plan
• Prepaid Legal
• Voluntary Life Insurance
• Pet Discount Program
• Paid Time Off/ 11 Paid Holidays
• Tuition Reimbursement/Student Loan Paydown Program
• And so much More!

Full-Time/Part-TimeFull-Time Exempt/Non-ExemptExempt LocationMiramar - Headquarters About the OrganizationTropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members. EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

This job has expired.