Guest Relations Manager (Hospital)
Holy Cross Hospital

Job Info

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Employment Type:
Full time
Shift:
Day Shift

Description:

* Is knowledgeable of and ensures that supervised Associates are knowledgeable of applicable current compliance policies and procedures, laws and regulatory developments including their responsibility to comply with applicable laws, regulations and Holy Cross Hospital policies as a condition of employment, as well as reporting mechanisms such as the corporate compliance hotline.

* Ensures that Associates complete compliance orientation and ensures and arranges for ongoing specific risk training (applicable to the department) on a regular basis throughout the year.

* Provides appropriate assistance regarding monitoring techniques to reasonably assure compliance in supervised functional areas, including the submission of reports of suspect non-compliance to the Compliance Officer so that further evaluation can be performed.

* Responds timely to detect offenses, assists in the investigation and in the development and

implementation of disciplinary and/or corrective action initiatives.

* Facilitates communication by serving as representative between patients and the hospital service areas.

* Where indicated, interprets and explains to patients/patient families policies and procedures of the hospital.

* Meets with patients/patient families, and visits VIP's as needed or requested.

* Identifies and assesses problems that arise. Investigates and directs inquiries and complaints to appropriate hospital associates. Acts as intermediary with hospital administration.

* Participates in investigations of patient care complaints that may involve the hospital or medical staff. Participates in assessment of response to incidents.

* Collects data and disseminates information about patient care problems to appropriate departments for purposes of effecting changes to improve services.

* Encourages understanding and adherence by both staff and patients to the hospital's philosophy on patient's rights and responsibilities.

*Supervise the Information Desk, Value Services and PBX.

Education & Qualifications:

Minimum Qualifications

* Associate Degree is required. Bachelors is preferred

* Three (3) to five (5) years clinical experience in the health care environment or related industry

* Required: Excellent verbal and written communication skills, Interpersonal skills, and Medical

terminology is necessary; Working knowledge of computers and word processing is necessary.

* Excellent verbal and written communication skills are necessary as well as interpersonal skills

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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