HA CLIENT SERVICE SPECIALIST
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: ,PA,United States |

Position Overview

At Health Advocate, we are committed to providing our customer with expertise and services that improve the health, well-being and productivity of their employees. We are looking for the right person to: interface with various internal and external resources to provide guidance and direction regarding clients' plan options, cost factors and detailed benefit review and providing clarification to the staff, interface with sales and operations personnel as well as client and carrier contact in order to obtain appropriate benefits content, and/or meet reporting needs.

Essential Job Functions

• Coordinate with others to meet the needs of the Client Service and Client Care Requests
• Act as a contact for the sales team to install clients in a timely manner as well as ongoing service to existing clients.
• Act as a contact for clients with questions with new group installation needs and/or updating materials for existing clients related to ongoing needs.
• Act as a liaison between the operational units and the sales team to ensure a smooth and complete installation of a client's account as well as clients ongoing needs.
• Obtain client specific contractual information and develop it as an accessible reference for operational staff. This includes evaluating current system capabilities and determining best method of data content storage.
• Enter client data into various core system applications to ensure data integrity and availability to operations staff
• Competent to work at an independent level with clients and internal personnel

Requirements

• Bachelor's Degree or applicable work experience
• Minimum of 2 years prior benefits experience
• Previous experience with Excel, Access and other Microsoft programs
• Attention to details for both volume and quality of records
• Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing
• Ability to work in a team-based environment required
• Ability to work with direct business partners, clients and vendors required

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

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