Hardware Installation Technician Level II
Honu Services

Job Info

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Position/Job Title: Hardware Installation Technician Level II

Work Location: Falls Church, VA 22042

Job Summary:

Galapagos Federal Systems, LLC is looking for a Hardware Installation Technician - Level II to provide Level II (Tier 2) support to Headquarter Defense Health Agency and ensure that service levels in the PRS/QCP in section 11 are achieved. They shall be responsible for ensuring the staff is meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks; they shall ensure that standards and processes are followed to provide effective customer service to meet requirements. They shall oversee staff activities and build/obtain training material for support staff.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned):

• Daily client interface.
• Representing IntelliDyne and its interests in all client engagements.
• Addressing and correcting any hardware, software, or connection issues.
• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
• Resolving problems through customer education, training, and direct assistance.
• Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
• Responding and correcting formatting for printing and all other peripheral issues as they arise.
• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
• Familiar with all standard MS Office software systems and MS Project.
• Possess knowledge of workstation administration and management including imaging.
• Basic network support experience to include account administration in active directory environment.

Job Requirements
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a U.S. Citizen.

Education and/or Experience/Skills Required:

• Bachelor's Degree (desired)
• Minimum of 3 years of enterprise experience in commercial or government environment.
• ITIL Foundations v3 desired.
• DOD 8570 IAT Level ll, or lll certification required: example Security+ CE
• Background Investigation Requirement: ADP-II (AR380-67) / IT-II (AR25-1)ANACI or T3 equivalent
• Windows 10 Computing environment certification
• Knowledge of Remedy, ServiceNow or other trouble ticket software.

Abilities:

• Ability to organize, prioritize and meet deadlines
• Capable of conveying complex information in a simplistic manner
• Able to take proactive measures to prevent problems rather than reactive by nature
• Strong verbal and written communication to effectively express concepts, plans, and proposals
• Excellent analytical, oral, and written communication, presentation, and problem-solving skills.
• Ability to gain internal support and to operate independently without supervision.
• Must have the ability to establish a solid working relationship with customers, technical staff, managers, and peers.

Security Clearance:

DoD active security clearance may be required at a high-level security. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds, as necessary.

Company Summary:

Headquartered in Hawaii, Galapagos Federal Systems, LLC is a SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

This job has expired.