Help Desk Technician
Arlluk Technology Solutions

Job Info

---

Arlluk Technology Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Technician to support ATS and our government customer in New Orleans, LA. This is a remote opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Position Overview:
This position is for a Help Desk Technician to support the Department of the Interior's Bureau of Safety and Environmental Enforcement by applying technical skills to support a dispersed user base. The technician will be responsible for providing input into the weekly report and applying analysis to the identified issues to help drive business decisions. This technician will also be an integral part of the team in providing support to the user base.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Deliver quality help desk support services to a geographically dispersed customer base
• Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training.
• Communicate frequently with system users, via email, phone and face to face in an effort to understand and resolve their tickets
• Act as a liaison to monitor and escalate issues as required
• Document agency business rules and standard operating procedures
• Perform additional duties as assigned
• Produce and provide analysis for weekly reports

Work Experience, Knowledge, Skills & Abilities:

• 3-5 years of experience supporting custom applications
• Experience providing user support and training to a user base
• Excellent communication, customer service and organizational skills
• Must be fully fluent in MS Office applications, including Outlook, Word and Excel
• Preferred experience with ServiceNow, Jira, TFS, or similar work tracking software.
• Bachelor's degree preferably in an IT related discipline or equivalent experience

Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

This job has expired.