HR Operations Center Manager-HR Service Center
Wellstar Health Systems

Job Info

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Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities

The HR Operations Center Manager located at 1800 Parkway Place in Marietta, GA will be responsible for planning and monitoring resource deployment, review the daily operations dashboard, staff planning, work allocations, governance adherence and interacts with the client with the objective to ensure delivery predictability and enhance client satisfaction for the processes, guidelines and policies of Wellstar. Ability to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of services. Deals with interpersonal conflict and set-back in a mature, problem-solving, solutions-oriented manner while assuring the Centers' team are regularly updated on changes impacting query resolution. Provides direction for innovative, agile and effective response tools and programs. The Ops Center is a fast-paced, continuously evolving environment demanding expertise and curiosity of technical / digital platforms

ONSITE-Monday through Friday -FT Day
Qualifications

Required Minimum Education: Bachelor's Degree in Informatics, Healthcare/Health Services Administration, Business Administration, computer technology or related field Required Minimum Experience: Minimum four years of relevant work experience managing operation's centers, telecom programs or project management.

Required Minimum Skills: • Excellent project management skills including practical usage of project management software applications • Strong communication and customer relation skills • Must have the ability to influence others to work collaboratively to achieve results • Knowledge and understanding of Human Resources Practices and Services • Excellent interpersonal skills and the ability to work effectively across all levels of the business • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus • Prior supervisory and management knowledge and skills required.

Preferred Skills:

• Case management systems (ServiceNow, Salesforce.com, infour, etc.)
• HRIS systems (Lawson, PeopleSoft, WorkDay, etc.)
• Telecommunications systems (3CLogic, Genesis, etc.)

This job has expired.