ICQA Manager
Gamestop, Inc.

Job Info

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Description:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• This role will report into a Regional Inventory Control and Quality Assurance function.
• Provide data analysis and analytical support, including data collection/entry, data mining and problem solving, trend identification, data management, and reporting
• Support safety programs and compliance to ensure a safe work environment for all Associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX,
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Participate and Lead network-wide fulfilment & operations-focused quality initiatives.
• Strategic planning and forecasting, alongside assigning and directing work
• Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Distribution Center
• Manage Area Manager(s) in ICQA functions and drive team performance
• Drive process improvements and team members' ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Gain expertise in key fulfilment center process paths, as well as exception handling; we'll need you to ensure that process discipline is adhered to across all shifts and departments
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
• Collaborate with all department managers to identify and understand key projects, initiatives, and system enhancements
• Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
• Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline
• Support in Interviewing and hiring new Managers
  

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Bachelor's degree from an accredited program in Business, Management, or another related field required
• At least 3 - 5 years of related experience at a supervisor or manager level within a warehouse, distribution, or manufacturing environment required
• Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
• Previous supervisory experience in a distribution or manufacturing environment
• Excellent verbal and written communications skills in the local language and in English
• Experience with Lean and Six Sigma methodologies and techniques preferred
• Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Word, and Outlook
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
• Ability to be flexible to adapt to changing priorities and perform basic task work to meet deadlines
• Possess proficient analytical, problem solving and decision making skills
• Working ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

 

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