Description
At Conviva Care Solutions, we want to inspire people to live life their best healthy life. Conviva Care Solutions is a management services organization representing nearly 300 physician practices, 800 clinicians, and 300,000 patients across the states of Florida and Texas. We need people with a passion for helping others and making change happen. We don't want to be like everyone else in the industry-we want to be better. And we're looking for talent that wants to grow, be challenged and inspired to help make that happen.
Conviva is seeking a dedicated, compassionate and cheerful BI-LINGUAL Inbound Contacts Representative who is interested in being part of a team that focuses on excellent service to others.
Responsibilities
Essential Functions:
• Answer phone calls utilizing a multi-line telephone system
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
• Resolve patient issues through independent problem solving and with a goal of first call
Job Requirements:
•Bilingual, English and Spanish- fluent in both languages, written and spoken and must be able to speak, read and write in both languages without limitations or assistance
• Two years of experience in a highly customer service-oriented environment
• Strong organizational, written and verbal communication skills
• Ability to remain calm and helpful even when dealing with upset customers
• Foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience
• Basic knowledge of Microsoft Excel
Role Desirables:
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