ECS is seeking an Information Specialist I to work in our Gettysburg, PA office.
Job Description:
The Information Specialist (IS) will be responsible for communicating and with federal government licensees by answering incoming calls and responding to online inquiries for a licensing support hotline. The IS will be responsible for registering user accounts, assisting callers with applications, and educating callers by providing general information on federal rules, policies and procedures. The IS will also be tasked with logging calls into an incident management system and making outbound calls to follow-up on open inquiries.
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