Information Technology Professional
University of Colorado - Denver and the Health Sciences Center

Job Info

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Information Technology Professional - 27933 University Staff

Description
University of Colorado - Denver

School of Education & Human Development

Information Technology Professional

School of Education & Human Development

Position #604079 Requisition #27933

About CU Denver and SEHD

The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The School of Education and Human Development at the University of Colorado Denver is a statewide and national leader for educational quality, access and equity across the education lifespan, birth through higher education. Our undergraduate and graduate programs prepare and inspire education and human development leaders to have profound impacts in fostering student opportunity, achievement and success in diverse communities throughout Colorado. We believe that all students deserve access to an excellent education; that all communities deserve well-supported high-quality schools; and all individuals and families deserve access to mental and community health resources that support their well-being. Our academic programs, our world-class faculty and our curriculum reflect this philosophy of inclusion and social justice. Through innovative research and partnerships, we strive to be passionate agents of change, inspiring upcoming generations to learn from the past and shape the future. Our commitment to diversity and inclusion works toward a more just and compassionate world. Our Equity, Diversity & Inclusion approach is described here: https://education.ucdenver.edu/about-us/equity-diversity-inclusion

The School of Education and Human Development at the University of Colorado Denver is a highly collaborative program that includes university faculty and P-12 educators and community members. Our mission is to prepare and inspire teacher leaders to have a profound impact in fostering student opportunity, achievement and success in urban and diverse communities. Faculty develop and maintain close partnerships with schools and other educational and community agencies situated in social and economic contexts with diverse student and community populations.

The University of Colorado Denver is one of four campuses in the University of Colorado System. As Colorado's only public urban research university, CU Denver educates a student body with varied backgrounds through quality academics, ambitious research, creative work, and civic engagement in the city we call home. The university is located in downtown Denver, home to a diverse community (32% Latinx, 11% African American), and the university's 15,000+ students reflect this diversity. Half of all freshmen are first generation and 42% of the total student body are BIPOC. We offer 100+ degree programs through our eight schools and colleges: College of Architecture and Planning, College of Arts & Media, Business School, School of Education & Human Development, College of Engineering, Design and Computing, Graduate School, College of Liberal Arts and Sciences and School of Public Affairs. We attract students who are passionate about careers in teaching and mental health. We match their passion with an education that is rooted in equity and diversity, technology, proven approaches, and real-world practice.

The university recently completed an ambitious Strategic Plan that repositions CU Denver to be a public urban research university that works for all: learners of all kinds and at all stages of life, industries and employers that need talent ready to hit the ground running, and communities requiring new solutions and discoveries. The SEHD at CU Denver attracts students who are passionate about careers in education and mental health, and we match their passion with an education that is rooted in diversity, technology, proven approaches and real-world practice. More About CU Denver.

About this Position: This position works closely with the SEHD Assistant Dean of Information & Academic Technology to provide technology services to the School of Education & Human Development (SEHD). This position provides oversight for the lifecycle, maintenance, and support of constituent computing and peripheral technologies. This position is responsible for technology resource management and service areas to include computing hardware, software, user accounts, audio/video equipment, and technology enhanced facilities. This is a hands-on and on-site position with responsibilities for efficient and effective problem solving, collaborating, and customer service. Responsibilities for inventories includes the full lifecycle of technology planning, ordering, receiving, implementing, tracking, and purging; to include workstations, servers, laptops, mobile devices, and respective software contracts and licenses.

This position will be a member of a team that is responsible for providing desktop information technology support for constituents of the School of Education & Human Development (SEHD). The IT Professional will be responsible for:

Serving as the primary point of contact for all computer and system related concerns from SEHD constituents; including remote and on-site support services. Managing incidents related to accounts and access, network and telephony, email and messaging, security and compliance, learning management systems, file servers, remote access and computing, and application, software, and hardware support all with minimal supervision. Installing, configuring, and maintaining personal computers, including Macintosh and PC devices, and peripheral devices. Problem solving, critical thinking, and troubleshooting across networks, audio/video systems, and applications to ensure best possible usability and functionality. Performing systems planning and administration duties including, but not limited to, print servers, computer imaging, file servers, and lab management. Performing a variety of maintenance, evaluation, and training tasks to ensure optimal computer performance and user experience. Consulting with constituents on technology planning, budgeting, and implementation. Managing technology inventory, from acquisition to maintenance to disposal; properly inventory and document technology properties on behalf of the university; schedule technology upgrades and replacements on a sustainable, predictable cycle. Planning, maintaining, and supporting technology systems within shared-use facilities such as classrooms, conference rooms, and public event spaces. Assisting with help desk operations to include efficient processes, triage and resolution of support requests. Exercising pro-active customer service and timely communications to maximize constituent understanding and status of requests in-progress. Collaborating and assisting with project, budget, and support management, to include direct collaboration with the Office of Information Technology (OIT), University Facilities, and external vendors. Continuously monitor the IT landscape for potential impact, threat, or improvement of infrastructure integrity; pro-actively maintain security and sustainability of SEHD accounts, data, and systems. Provide on-call support during off –hours for mission critical issues.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:

The salary range for this position has been established at:

Intermediate level - $55,300 - $59,500

Entry level - $50,800 – $55,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

This position does not offer visa sponsorship.

What we offer:

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

The University of Colorado offers a competitive benefits package including, paid holiday, vacation, and sick leave; insurance covering medical, dental, and vision, and retirement plans with generous matches. See the full benefits offered here.

The University of Colorado offers an excellent benefits package including:

Medical: Multiple plan options Dental: Multiple plan options Additional Insurance: Disability, Life, Vision Retirement 401(a) Plan (for non-PERA members): 10% of your annual eligible compensation is contributed monthly by CU Paid Time Off: Accruals over the year Vacation Days: 22 Sick Days: 15 Holiday Days: 10 Tuition Assistance Benefit for qualified employees and dependents: https://www.cu.edu/employee-services/benefits-wellness/current-employee/tuition-assistance/cu-denveranschutz Additional Perks & Programs: Click here to access a few more Perks and Programs

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

CU Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

CU Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.

The University of Colorado Denver seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The University will provide reasonable accommodation to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu​.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Minimum Qualifications:

• Entry Professional:
  • A combination of education and related technical/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis, OR
  • Graduation from an accredited college or university with a bachelor's degree
• Intermediate Professional:
• 1 year of professional level experience
• A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis, but not for the specific 1 year of experience, OR
• Graduation from an accredited college or university with a bachelor's degree

Preferred Qualifications:

• 1-2 years' experience providing IT support in a Help Desk (remote) and/or a Desktop Support (onsite) environment
• Experience with server and application administration
• Knowledge of effective and best practices relative to data-security
• Proficient with Microsoft 365 applications
• Proficient with Macintosh hardware, software, and support
• Experience supporting classroom and/or conference rooms using built-in AV equipment with Crestron/Extron or similar integrated systems
• Experience with Asset and inventory management
• Experience in a higher education environment

Competencies:

• Commitment to the difficult work of educational and social equity and the Equity, Diversity, and Inclusion Principles of the School of Education and Human Development at the University of Colorado Denver
Ability to communicate effectively, both in writing and orally. Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. Outstanding customer service skills. Expert knowledge of Windows based Infrastructure and Windows and Mac Operating Systems Act in an ethical manner while having access to large quantities of confidential information of faculty, students, and staff. Knowledge of administrative processes that technology is designed to support Knowledge of needs and priorities of faculty using computer labs for instruction Continually updated knowledge of software and hardware and best practices that support instruction, research, and administrative services. Flexibility in providing options to faculty members concerning how they work with technology. Ability to support a variety of operating systems including hardware and software needs Ability to analyze, evaluate, and plan for the information technology support required by an organization in the present and future Understanding of website and server technologies, including processes for development, organization, and management Ability to organize and manage a customer-oriented technology support process to maximize productivity Ability to analyze new technologies coming out and whether they should be implemented for the school or not - this position is relied upon to recommend IT strategies to SEHD. Ability to communicate effectively with university staff, university faculty, and students. Ability to respond to technical support requests from individual faculty and staff who have varying technical abilities and needs. Ability to effectively present information about changes in technology, including new software, hardware, and university computer policies. Ability to provide documentation for common technical tasks; e.g., connecting to department servers and e-mail from home, downloading antivirus updates, using audio-visual equipment, etc.

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu​.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Special Instructions to Applicants: Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Questions should be directed to: SEHR HR, at sehdhr@ucdenver.edu Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Applications will be accepted until finalists are identified, but preference will be given to complete applications received by November 1, 2022. Those who do not apply by this date may or may not be considered.

Job Category: Information Technology

Primary Location: Denver Department: U0001 -- DENVER & ANSCHUTZ MED CAMPUS - 30062 - SEHD DEAN

Schedule: Full-time

Posting Date: Jan 3, 2023

Unposting Date: Ongoing Posting Contact Name: SEHD HR Posting Contact Email: sehdhr@ucdenver.edu Position Number: 00604079





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