IT Asset and Configuration Manager
Kforce Inc.

Job Info

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RESPONSIBILITIES:

Kforce has a client that is seeking an IT Asset and Configuration Manager in Saint Louis, MO.Overview:The IT Software Asset and Service Configuration Manager's purpose is to proactively manage and improve their practices, ensuring all centralized and distributed IT software assets and their configurations are known, recorded, and accessible. This pivotal role focuses on managing, optimizing, and ensuring compliance of our software assets throughout their lifecycle. This role will be responsible for developing and enforcing software asset management processes and standards, ensuring compliance with licensing agreements, and managing software-related risks. Working closely with IT, procurement, and finance teams, this role will play a key role in aligning software asset management strategies with business objectives. This position requires a balance of technical knowledge, financial savvy, and strong negotiation skills. Experience with ServiceNow is highly desirable. This role will contribute significantly to the operational efficiency and cost-effectiveness of our IT resources. Significant stakeholder engagement both within, and outside of IT, will be required.Duties Include:

• Defines, proposes, and implements service asset, and configuration management policies, standards, processes, and procedures
• Ensures the methods and processes are approved and communicated to staff before being implemented
• Plans population of configuration and asset management information into the configuration management system
• Accountable for effectively managing the day-to-day operations of Asset and Configuration capabilities, controls, and reports
• Leads and oversees the planning, design and implementation of integrations and processes for gathering, populating, and maintaining CMDB data

REQUIREMENTS:

• Bachelor's degree plus 6 years of relevant experience or equivalent combination of education and experience
• ITIL v3 or newer Foundation Certificate preferred
• Six years of experience using ServiceNow or similar Software Asset Management (SAM) platform to manage and optimize software assets throughout their lifecycle
• Experience working in higher education and IT
• Experience with ServiceNow platform
• Experience with managing a CMDB
• Experience working with data and data modeling for the purposes of reporting; Practitioner, and other additional ITIL certifications
• Proven experience with creating and managing process improvement plans to realize continual service improvements
• Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy; Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action; Must be able to quickly defuse stressful or anxious situations
• Excellent verbal and written communication skills
• Customer centric, process-oriented approach
• Ability to work in a self-directed, matrix organization
• Excellent ability to prioritize multiple tasks within established and changing deadlines

Ability to:

• Support teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team
• Communicate effectively and frequently both verbally and in writing with other members of the team
• Collaborate with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer

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